DD
Dries W
Active since Jun 2018
2
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2 reviews79 months ago
Monaco Motors - Befor doing business with them firts read this
I bought a second hand Ford STI 3 from Graeme at Monaco Motors for R 280k cash with only +- 34 000km on. After I paid for the when I collected the vehicle the owner Eugene gave me the keys he indicated that the R 15Kmof discount he gave me was for damage to the steering wheel due to the sun. I informed him that if I knew it from the start I would not have bought the vehicle. I left and on than same day and next 7 days I noted the following things that is either damaged or not working: The left front tire touched the fender and made a noise, the following things either did not work at all or did not work properly, hooter, the start stop, automatic lights, drivers assist, speed control, the lights are set to low resulting that I can not see at night time, hill assist and the back registration plate is loose. The Friday after I bought the vehicle I went to the dealership and showed Eugene the left front tire and the other things that was wrong with the Ford. I also requested how the vehicle could have went through the tests with all of these defects, without receiving a reply. That day and several days via e-mails Eugene requested that I must bring the Ford in and collect it after 3 days. I made it clear on several occasions that the Ford is my only transport and I will bring it in for 3 days and wait for it that day and drive home, which was not accepted by Eugene. The one at the noise by the front left tire was extremely and I took the vehicle to Hi Q who removed the tire and showed me that it was cut in the inside and had to be replaced and that front right tire was worn and must be replaced as well. They replaced the two tires. tried to rectify the front left side that scratched the tire and did wheel alignment and balancing. I have taken proper photos of the left front side when the tire was removed which indicated clearly the scratch marks of the tire against the fender that cut the tire. I e-mailed all the photos and the invoices with a quote for the left front mag that was damaged to Eugene and Graeme requesting them to refund me R 4 400,50 cost to replace the tires. I also informed Eugene that I am going to take the STI to a Ford dealership to rectify all the off the other faults to the vehicle. That is the time the problems started and Eugene refused to refund me, even after many request via e-mail he just stopped replying on my e-mails and just read it without replying. I went to the dealership on several occasions to speak to Eugene but he was either not there or his employee lied to me that he was not there. Even when I phones he was either nor there or the secretary said that he does not take phone calls, I must e-mail and he would reply, like a suspicious counterfeit business man. the secretary also refused to supply me with his cell number when I requested it. I will never in my live again do any business with Monaco or all the employees or businesses linked to Monaco Motors.
0 replies
79 months ago
Great Service by Natasha Ellappa-Gounden at Discovery Insurance claims
My service that I receive from Natasha Ellappa-Gounden was fast, specific and very satisfactory on a insurance claim.
105 replies
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