EV
Eugenie V
Active since Jun 2018
5
Reviews
0
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Reviews
5 reviews69 months ago
Zando doesn't want my tootsies to be toasty
I ordered my boots on 23 July thinking I could wear it in August for the last cold weather before spring. It is now 18 August and I have still not received it, almost a month later. Customer service still can't tell me what happened, why it took so long or at least when I can expect my order. I am so disappointed. Everyone at my office keeps receiving their packages - within 48 hours - from other companies but I have to wait longer than three weeks with no end in site. Bring my boots!
0 replies
87 months ago
THE LEGAL EAGLES TAKES FLIGHT
I needed a contract drawn up and heard about Vermaak Beeslaar Attorneys in Garsfontein, Serene Street from a friend. Since then, I have been in close contact with the company's employees and have been mightily impressed. The legal professionals at the company are efficient, empathetic and made the entire tedious process so much easier by making jokes, explaining the legal processes to me and keeping me updated on progress made on my file. What a dynamic, kind bunch of people working together.
0 replies
88 months ago
Hats off to Cafe ManHATtan
This was the best experience I have ever had at a restaurant! The food was incredible, I wanted to kiss the Chef and would gladly carry his children! ;) The fish was fresh, the chips crispy and the lovely waiters were just on point! Kind, polite and so efficient! I have never seen waiters walk that fast, especially since we are used to waiters taking a nice stroll while you wait for your food. I get wet just thinking about the food... Oops, that came out wrong: what I mean is that my mouth is watering just thinking about the food... Gotta go guys, you have made me ravenous just thinking about you ;p
0 replies
88 months ago
THE CLIENTS THE CAT DRAGGED IN
Dear MSC, Thanks for: • making me stand in the sun waiting for the ship to dock for hours, twice. • shuttling me from the plane all the way to the MSC‘s port just to tell me that I need to “prepare to stand in the sun” (as you so eloquently put it) so you can tell me over an intercom that the ship is not coming two hours later. It might come in hours, or days- MSC wasn’t quite sure as the wind was quite bad so the ship could not dock. • making me fork out R3 325.80 for two nights for a two-bedroom apartment and pay for food that I already paid for in my MSC package. Because everyone just has that pocket-money in January. • making me pay for internet so I can rebook my flight as we would not be docking in time for our flight back home (another extra R500.00 we had to pay so we can move our flights last-minute) • letting me know via email that we would be missing our flights back home as we are going to dock later then expected, it was so personal. Thanks to your waiters for making me wait 60 minutes for my STARTER on Sunday night. When asked to be assisted on different occassions we were told, inter alia: • “No” • “I will help you when I am ready” • “Just wait” • “Your waiter is busy preparing food in the kitchen” (clearly you were short-staffed because I cannot make sense the apalling service any other way). • “There’s not alcohol here” (while giving us a big snotty grin as after she made us wait 10 minutes). • “I will get someone” (I heard this exactly 6 times in two days) • “We don’t have the ingredients for this coctail” • “There’s no milk on the ship as the ship couldn’t get supplies when they docked” (there was milk the next morning at different deck when we asked a more helpful waiter to bring me a cappucino,though) • Once when asked what we wanted to order, we told the waiter to bring butter while we eat the bread rolls so we can order when he brings it (so we can at least eat that while we wait for the food) when he irritably said: “not ready to order!” after which our waiter turned his back on us and ignored us when we called him back. • Thanks for by far the worst holiday of my life! • And last but not least a special thank you to the manager who joked that we could stay with his mother in Durban when we told him that we have no more money left for a B&B if we miss our flight home. Your customer care, Sir, was particularly spectacular in the ****-show that is the MSC Musica. Since you people obviously have no idea what you put us through, please let me put it into perspective so maybe when this happens again you won’t treat your clients like something the cat dragged in: for two nights in my 5 day holiday I had no idea were I was going to sleep! I didn’t know where I was going to get money to eat on the two days you left us to fend for ourselves when you arrived late. Not one sincere apology was made this entire trip for the inconvenience and I was more stressed after my holiday then before I left home. I spent my holiday biting my tongue so I won’t make a scene and ruin anybody’s holiday but I now realise that there is not much that could have made the holiday worse! Please give my money back so I can forget this sorry trip every happened. By the way, since the managers clearly have no idea what is going on with their subordinates, I would like to point out that housekeeping and the barmen at the Laguna Bar on deck 13 was very friendly. I would have loved to see the rest of the staff so efficient and welcoming.
0 replies
96 months ago
ADT_ATTENTION DEFICIT TALLYWAGS
On Saturday 9 June our company alarm stopped working- we could not arm it. We phoned ADT on Saturday, after which they promised that they would come fix it only on Monday. Fine. We have no security for the weekend. Just our entire business they could carry away. No worries. When Monday comes around they say they are fully booked until the following week Tuesday, which means ADT is completely fine with our property being unguarded for 11 days! Laughable! I called them three times on Monday and one agent finally relented that they could assist us that same day (yesterday) but for an additional fee because it will be after hours. So now we have to pay them more, for a job that had to be done two days ago! So I swallow my irritation and wait for them until 18:00 Monday- they said they would be there at 17:00. When I call them on Tuesday to ask why nobody showed, the customer relationship manager CC 's in not one but 5 other people in an email that he sent at 08:00. It is now 14:00 and nobody has given a solution yet.
53 replies
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2 Star
1 (20%)
1 Star
2 (40%)