PO
Pieter O
Active since Jun 2018
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Account not closed as requested, resulting in an Overdraft.
I recently (more than a month ago) requested closure of both my Credit Card Account, as well as my Cheque Account. The Credit Card Account was closed successfully, however the Cheque Account for some reason was still left open by ABSA. I got an email from Phindile.Madonsela@absa.africa Yesterday informing me that the Cheque Account is overdrawn. How can an account that is supposed to be closed be overdrawn all of a sudden? All of your calls are recorded which can serve as proof that I did request for the Account to be closed, I was also informed that the request was submitted successfully. If for some reason the Account could not have been closed, why did someone from ABSA not come into contact with me to discuss the next steps to ensure that the Account can be closed successfully? This terrible customer service is one of the reasons I decided to move my Private Banking facilities to another Bank. Please come into contact with me so that can be fixed, I will not be paying banking fees for an Account that was supposed to be closed.
53 replies
38 months ago
Positive Experiences
Rachelle Fritz was very helpful and efficient, completed both of my claims I submitted on the same day that I submitted, hassle free.
53 replies
89 months ago
Jack Fridays, utterly disrespectful manager.
Had to pay full price because the manager did not inform the waiter that the platters are not part of the entertainer app. Would not recommend them to anyone, manager treated us with extreme disrespect, walked away while we were taking to him. Treated his customers like trash. Utterly trash and useless management, does not take accountability for his own actions. His name is Travis.
0 replies
95 months ago
Return Policy
Extremely unhappy with extremely poor service. I bought a pair of earphones last month, which was not opened until recently. After opening the package I found that the earphones were defective. (One of the earphones are literally broken, and falls apart) So after trying to return to product this morning, Makro Centurion refused to return to product on the basis that it is a "Hygienic" product. The CPA States 4) Implied warranty of quality: In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that: are reasonably suitable for the purpose that they are intended to be used for, are of good quality, free of defects and in good working order, and will be durable and usable for a reasonable period of time. If goods are found not to comply with these requirements then, for up to 6 months after receiving the goods, the consumer can: return the goods, or get the goods replaced, or get the goods repaired. So basically you sold me something that was defective and you are refusing me to exercise my right of returning the product, because your "return policy" does not allow the return of hygienic products. I was also not made aware of the fact that earphones are considered to be a Hygienic product, neither does it say anywhere on the slip that I am not allowed to return the product because of this reason. Is this how you treat your customers?
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)