DO
Dermot O'Connell
Active since Jun 2018
2
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0
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Reviews
2 reviews90 months ago
Makro Online Useless
been trying since 07.00 this morning to register online and purchase a single appliance! called the helpline and they said wait until 8am. tried again then but no luck. now the helpline doesn't even go through!! ****-poor service
105 replies
95 months ago
Terrible, conmen and ****-poor service
I'm going to name them because people need to take notice Quinton - the plumber Jade Smith - the manager Had a burst geyser and called these guys. Got the call back almost immediately at around 2pm and Quinton told me he was on his way from the Sandton area to Greenside. no sign of him at 3pm, called - yes, he's on his way. nothing at 4pm - yes, traffic is bad! Then at 5pm he is close by but has gone to the shops. He is dropping his "boys" off. Finally at 5.30 he arrived and said he would be back at 8am next morning to do the job. Arrived at 10am the next morning after numerous calls - telling the lie that there was a bus strike and he was battling to get his "boys". Determined also that a pressure regulating valve should be replaced. Did the job but had only one assistant and i ended up assisting in removing the geyser from the ceiling!! Cleaning up was ****-poor - no real effort. Water was switched off to the whole property but unknown to me was not switched back on to the helpers quarters. Quinton asked that we pay into a private account, which was done. On reflection i thought this was odd so called the office and Jade Smith told me this was irregular. Basically Quinton was defrauding the company. Jade said he would send another person to switch back on the water and replace the valve. Multiple calls to Jade on both the 24hr number and office line went unanswered. Multiple SMSes unanswered. He never sent out another plumber Left with no choice i called another company Peter's Plumbers. An absolute gentleman - arrived promptly, sorted out the water and told me the valve was 100% and did not need to be replaced!!! First Plumbing & Electrical - crooks and useless. My gut feel is Quinton and Jade in cahoots to defraud the company Never use these guys.
0 replies
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