Dimakatso H

Active since Jun 2018

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Reviews

2 reviews

7 months ago

Terrible after sale service - closure letter

I'm utterly disappointed by the lack of concern and care from Ackermans call centre's. I logged a request a paid up/closure letter last year and was advised it'd be sent to my email address. To date no feedback or letter. To show the lack of accountability and acknowledgement I never received any reference or contact person to deal with the matter. Everything i call i get the same responses and management of never available to attend to complaints on the phone. My account has an advance of R10.18. YES. JUST A MEER R10.18 that makes it ao impossible to move forward. I've cleared myself out of debt review and just want to be clear since last year November. Someone please do the right thing and correct my profile. I would not recommend this business when it comes to after sale service. Very poor indeed. When you've made them money through exorbitant interests ghat they charge you they no longer care to part ways amicable once you're in debt review which is sad as one does come back to participate in the credit lane space.

0 replies

Vodacom

95 months ago

Vodacom’s lack of assistance

I received ref number is: 1- ********** ********** on 18 June where I reported a mis allocation Of funds on 28 May todate I’ve had no assistance. I’ve received different reference with no assistance. I’m quite fed up with all the calls to make arrangements on arrears when I paid well within time. Ive received so many calls to sort out this mess and have been posted from pillar to post. I cancelled my debit order facility with Vodacom and to my surprise a debit order of R3286 was taken from my account My bill is only half this amount let alone that they are processing illegal debit orders. I want to cancel the contract with vodacom and pay for the device only This service is stupidly pathetic and want this matter is resolved urgently. Btw your staff member at Greenstone was Only too happy to tell me to come to the hello peter platform to get assistance There’s no pride n customer service urgency from anyone working for this organization. My cell number if anyone actually feels like helping me is **********

53 replies

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1 Star

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