KM
KEKETSO M
Active since Jun 2018
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
Excellent, professional service from Tsholofelo
Tsholofelo provided excellent service throughout the process. She was professional, patient, and kept me informed at every step. Her assistance made a painful situation much easier to manage, and I truly appreciated her responsiveness and dedication.
56 replies
4 months ago
Being ghosted on my PPS Short-Term Insurance claim – very disappointing experience
I am extremely disappointed with how my PPS Short-Term Insurance motor claim is being handled. I have effectively been ghosted throughout this process, with calls logged without any reference numbers (only consultant names provided), no return calls despite repeated follow-ups, and ongoing requests for the same documentation even after confirmation that it has already been submitted. I also continue to receive SMS messages referring to documentation requests when no clear or formal request has been communicated. What is most concerning is the selective manner in which my claim assessor responds to my emails, addressing some points while ignoring others, which has made it impossible to progress the claim efficiently or with clarity. This experience has been particularly shocking given that I have consistently recommended PPS to colleagues and peers for life cover, critical illness, disability, and investments, and it is completely at odds with the professional image of the brand. To make matters worse, my advisor was instructed to step out of the process, leaving me without adequate support or escalation. At this stage, I am simply requesting fair, transparent, and consistent engagement so that my claim can be handled efficiently and brought to finality.
53 replies
5 months ago
Not so easy to get Naked
It's easy to get Naked. Claim process I am less impress especially when I need my gadgets more. Same incident house ******* - easy payout on my wife policy (Apple watch and iphone 14 Pro Max). My claim S25 Ultra and iPhone 15 pro max - the Easy part is far from it. They can just call get the details now you need to calendar book.
53 replies
13 months ago
Thank You Christal Meyer for your Excellence
Despite the previous delays, I want to specifically acknowledge Christal Meyer for her outstanding assistance. She resolved my claim and finalized payment within a day, demonstrating remarkable work ethic.
53 replies
13 months ago
Frustrating Claim Process with M-Sure
I have encountered nothing but frustrating delays and a complete lack of progress. Numerous email follow-ups and phone calls have yielded no tangible results. I am extremely disappointed with the lack of communication and the drawn-out process. The disconnect between the claims and finance departments is glaring, resulting in significant delays. It appears items simply sit in their 'buckets' without any active movement towards finalization
53 replies
15 months ago
First-time buyer on the site, and I received what ordered
First-time buyer on the site, and I received what ordered. The communication was excellent on delivery despite been festive season.
0 replies
28 months ago
Unsatisfactory service (
I am writing to express my deep concern and frustration regarding the unattended claim I registered on December 11th, 2023. Despite your automated email response promising a resolution within 24 hours, it has been nine days, and there has been no outcome. Numerous attempts to follow up via phone calls have gone unanswered, leaving me in the dark about the status of my claim. Furthermore, all emails sent have not been attended to within the specified turnaround time. This lack of communication is not only inconvenient but also poses a significant risk to my safety, as the condition of my car is likely to deteriorate further. Meaning this Festive season I still need to continue using a faulty car. I implore you to treat this matter with the urgency it deserves. I chose your company with the expectation of prompt and efficient service, and the current situation has fallen far short of that standard. I kindly request immediate attention to my claim and a timely resolution to avoid any further inconvenience and potential safety hazards.
129 replies
29 months ago
Frustrating Experience with Budget Warranty Claims
I recently attempted to file a claim with Budget Warranty, and the experience was incredibly frustrating. Despite the company deducting fees before my salary was even paid (forcing me to adjust payment dates), the process of putting in a claim proved to be nearly impossible. Spending 2 hours on hold with no alternative options is simply insane. The lack of efficient customer service is disappointing and needs improvement.
258 replies
34 months ago
Poor services or non-services.
I was looking for a move and willing to pay morw premium, addional excesses but I'm having same poor services- I don't even see a reason why I should continue with Auto General. Give me a call with a good reason why I should continue doing business with you guys as my previous insurance still have my account active.
53 replies
35 months ago
A nightmare and headache
A nightmare to cancel, remove my policy and contact them. I can't be help via the number their put on the sms they sent (so why put it there?). I'm even thinking of removing my other Old Mutual policies by association (perhaps I need to do separate Old Mutual review for that).
53 replies
Review Distribution
5 Star
8 (28.571428571428573%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (67.85714285714286%)