RL
Rob L
Active since Jul 2018
3
Reviews
0
Industries
Reviews
3 reviews54 months ago
Quick and efficient service!
I recently hired a vehicle from Richie's Rentals and received excellent service. Richie takes a personal pride in making one feel completely at ease. The entire process of hiring a car is quick and efficient.
0 replies
77 months ago
Time Freight - What a waste of TIME
On 21 August 2019 I received a notification that my portable stainless steel braai was to be delivered by Time Freight. No such delivery was made. I contacted Time Freight on 23 August to enquire as to why my braai wasn't delivered. I was told by "Cayla" that the article had been damaged. I then called at their warehouse on 25 August and was able to inspect the damaged item. I agreed that I would accept the braai and have it repaired. They then delivered it to my address. I then had the braai repaired at a cost of R1200 and was advised by Time Freight to submit a claim. This I did by completing their "Parcel Claim Form" and supplied them with a photograph of the damaged braai together with an invoice from my repair company. After a period of time where I had not heard from Time Freight, I contacted Mariane Isaacs on 23 October and was advised to speak with Bonito (Bonnie) who handles all claims. She advised me that she had received the claim form and that she would submit it. I asked her why it had taken two months before the submission was made. She advised me that there was no individual within the organisation that specifically deals with claims. She also advised that the claim would have to go to Johannesburg, investigated, and then sent to Durban where the "board" would assess the claim and only then could it be finalised. I contacted Bonnie twice thereafter on 28 November and on 2nd December after having not having received any notification previously. Bonnie had promised me all along that she would keep me updated. This never happened. During my last communication with her on 2 December, she stated that the claim had been investigated and that the process was 90% complete. I should have it finalised shortly. It's now the end of December and nobody has had the courtesy of contacting me. This compant is very quick to take your money but hellish hard to honour their obligations.
0 replies
95 months ago
Frustrated client.
It's a long story....... I was on a month to month 20GB data ADSL contract until I was approached by a Telkom agent, Jayed Awood, at Edgemead Shopping Mall during December with a view to connecting up with a fibre line. As Monte Vista, where I stay, was on the brink of completing installations for this service, I was keen to get this service at my home. Jayed convinced me to sign up on a 24 month uncapped ADSL contract in the mean time and as soon as the fibre was operative, Telkom would migrate me on to their cateloged R599, 4Mbps unlimited home (Fibre/DSL) product. I was advised that Vumatel would install a box in my house and they would give me a "VT" no. Once I had this number I should get in touch with Telkom and they would supply me with my free router which would be configured by them and all would be fine and dandy from there on. Sadly, this was not the case! After a lengthy delay I contacted Telkom sales and spoke to their manager, Thabiso who assured me that he would put in an order with Vumatel and that the matter would be sorted out. He advised me that an e-mail was on the way to Vumatel and they would do the necessary to get my line up and running. I contacted Vumatel to confirm that the order had been sent by Telkom and was advised that they (Vumatel) had nothing to do with my installation and that the ball was in Telkom's court as they were the "supplier". I then contacted Telkom once again to advise them of what Vumatel had informed me of. They denied that they were responsible so here I was in the middle of two organisations each addicating responsibility!! During April I left home to work in North West province for the next two and a half months so left the matter as it was. During May I was contacted by a courier company saying that they had a delivery forme. I informed them that I was away but that they could leave what was to be delivered with my neighbour. It turned out that a router was sent to me from Telkom (the one that should have come some months ago). I was then informed by my family at home that my telephone and ADSL line had been suspended. I also received an SMS from Telkom confirming that my account had been suspended as a result of a "credit limit". I had no knowledge as to what they were talking about and contacted them for details. My account with Telkom has never been in arrears so I discounted this as a cause. No feedback from Telkom was forthcoming. I later received my June account from Telkom with a R 260,21 "reconnection fee" as well as a once off charge of R1499 for the router. Since my return home I have tried to get Telkom to reverse these fees which I have no intention of paying. I've undertaken a number of calls to them and have been advised that my "query" has been 'Escalated" and that I should phone back in a weeks time. All of the above, and despite visiting the Telkom store on 2 occasions - nobody at Telkom can give me what I asked for in December, namely migrate me to a fibre line, supply me with my FREE router (as advertised and advised by them) so that I can get on with my life. Oh, I forgot to mention that during March another Telkom agent, Garth Mcloed, also filed a request for the migration to take place. He advised me that should I have any problems, I should get hold of him and he would take care of them for me. Well, after numerous phone calls and leaving a number of messages on his phone, sadly he has failed to return any of them.
106 replies
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5 Star
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1 Star
2 (66.66666666666667%)