WK
Wehann K
Active since Jul 2018
3
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0
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Reviews
3 reviews9 months ago
🚨 Unauthorised Price Increases by FlexClub – ********* and Unacceptable!
I am extremely disappointed with FlexClub’s recurring and unauthorised price increases on my vehicle subscription. Within a span of just two months, my monthly fee has gone from R6,773 to R7,170, and now to R7,500 — without any prior notice, justification, or communication. This is a blatant violation of the Consumer Protection Act, which requires clear and transparent pricing, as well as proper notification of changes that materially affect the consumer. The complete lack of transparency and disregard for customer communication is unacceptable. I received no emails, no SMSes, and no official notice informing me of these increases — just silent deductions that keep growing. This practice feels predatory and exploitative, especially in the current economic climate where affordability matters more than ever. If this trend continues, I will be left with no choice but to cancel and share this experience across platforms to warn others. There are more affordable and transparent alternatives, and I will not continue supporting a service that silently shifts financial burden onto its clients. I am demanding: A clear and immediate explanation for the price hikes Written assurance that proper notification will be given in future A review of your pricing and billing policies in line with consumer rights FlexClub, fix this — your customers deserve better. Wehann Kritzinger
53 replies
79 months ago
Discovery LIARS , CHEATS and keeping INCOMPETENCE high.
So it all started with me , leaving my employer , once this happened Discovery mismanaged the relationship with my old and new employer , I decided to stay with discovery at that time and transfer them over to my new company , 3 months later they suspend my benefits and i then received a call i need to pay them for 3 month , So i refused , BECAUSE . they mismanaged the employers , they contacted me 3 months later demanding money from me , so cancelled all my services with them . I then required the process to get my remaining MSA paid out to me and refused that my MSA will be impacted for no payments received due to their incompetence . So i mailed them from my work mail account and they assisted me by sending the required form and I sent it back , then after all the correspondence and cancellation of services , all of a sudden they could not assist further because i have been mailing them from my work e-mail. ( Funny but they could cancel my service that way and help me with that but as soon as my MSA payment was requested , they can not assist anymore because the e-mail address i used was not registered with them ( funny how that works) So I went and started a new correspondence and attached all the old correspondence , and they ignored it and forced me to start the entire process from the start . Up until today the 7th of October it is not resolved , i started this on the 9th of September and to make this worse their agents are lying on their behalf , i received this mail and please take note of the agents name . Note that up to now i have not received this so called refund on the 5th. Dear Mr Kritzinger Thank you for contacting us. Membership: ######### MSA refunded The process for refunding leftover Medical Savings Account funds can take up to 10 days. However, since this has been escalated and had been going on for a long time, we had to request that it be expedited as much as possible. The request has been approved and the funds are in the process of being transferred. You can expect the funds to reflect by 05/10/2019. If you have any questions or seek further clarification, I will be glad to assist further. You can email healthsentiment@discovery.co.za and mark your email for my attention. I hope you find the above to be in order. Have a wonderful day further! Regards Enoch Zantsi Discovery Health (Pty) Ltd On behalf of Discovery Health Medical Scheme I will now take this further , with the Council of medical Schemes , Hello peter and all social platform. All documents and correspondence was sent to the council for investigation , this is how useless they are .
420 replies
94 months ago
DAYLIGHT ROBBERY
From: Kritzinger, Wehann Sent: Friday, July 13, 2018 11:05 AM To: ********** ********** ********** ********** ********** ********** Subject: ID number ********** 046083 account number I ********** Good day Icasa , Ombudsman and Vodacom Trust you are well My name is Wehann Kritzinger ********** 046083. I have 2 contracts that I have recently upgraded. ********** 124 and ********** 604 on the bill for July and new bill for August I get billed twice for handsets installments accumulating to over a R1000 on each contract. Firstly this is unethical , my original contacts handset installment needs to run out first before the new upgrade handset installment get implemented . Meaning if I can upgrade on 21 months that means there are 3 months still left of this contract and needs to run till the 24 months mark before the new Upgrade handset installment is charged. So if I can explain you own process to you • 24 month contract signed • 21 months past I did an upgrade that wasallowed me to do. • 3 months remaining on original contract • This now gives us 27 months remaining o 3 months on old o 24 months on new YOU CAN NOT CHARGE ME 2 HANDSE INSTALLMENTS as this is not in my contract , the worst part is when I called you , I was told this is how VODACOM work , NEVER EVER in dealing with VODACOM has this happened , why now?????? When I called you I spoke to a very rude lady called Tatun , she gave me no change to speak and all she did was argue , then when I requested to speak to the supervisor he had no interest of even listening to me at all , his name was Yanga. I asked to speak to his manager I was told I cannot as she does not deal with us consumers and her name is apparently Mrs. September ?? and that they are outsourced to Vodacom as a call center , clearly they are not trained to deal with client and have any IDEA how your contract work and was told that I can do what I want cause I am not listening to them? I SPEND OVER R40000 with Vodacom a year and this is the treatment/service I get? So now I must accept the fact that Vodacom will charge me double handset fees for the next 3 months and then another full 24 months on the UPGRADE , this is daylight robbery . I WILL STOP MY DEBITS AT MY BANK UNTIL THIS ISSUE IS RESOLVED! Regards Wehann Kritzinger
106 replies
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