MM
Matthew M
Active since Jul 2018
2
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0
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Reviews
2 reviews32 months ago
IF YOU CARE FOR YOUR VEHICLE AND WANT GOOD CUSTOMER SERVICE STAY AWAY FROM THIS PLACE!
IF YOU CARE FOR YOUR VEHICLE AND WANT GOOD CUSTOMER SERVICE STAY AWAY FROM THIS PLACE! Absolutely terrible service from Leon! My vehicle was booked in for a R500 valet and was given back dirty, dusty and damaged! I arrived to a vehicle that was still full of dust and dirt both inside and outside. The floor mats were still full of dirt. The rear canopy section of the car was full of dust. All 4 of the door speakers were SOAKING wet. There was still polish on parts of the car that needed to be wiped off. The plastic clips surrounding the gear shifter had been broken. The left head light had lots of water in (This has never happened in the 10 years of ownership) The airbag warning light in illuminated on the dashboard. The silicone spray used is still on the paintwork and all over the car. When this was brought up with Leon not once did he apologise or offer to compensate me in anyway! I now need to take the vehicle in to Toyota to get the damage assessed on my own time! I asked to speak with the owner and the manager refused to provide me contact details, when I asked how long I can expect to wait till I’m am contacted I was told that he does not know. In the time I had overheard 2 other people complain about poor quality of work. While I was speaking with the manager another customer came in and he decided the conversation was over and ignored me while I was still speaking to him. This was the third time that I had received poor service from the Pink car wash, every time it was brushed aside and nog addressed. I regret that I had returned to the Pink car wash! The images and videos posted are after the Pink car wash spent another 25 minutes cleaning the car for the second time!!! I heard shortly after from a friend and from a colleague that he had experienced exactly the same service from Leon! To the owner: I was promised you would contact me, I really hope that you do! If you want your business to succeed I suggest you take note of how your staff treat customers and their vehicles! I have more video and photos should you wish to see them!
0 replies
94 months ago
If you think of dealing with them.... don’t!
Very unpleasant experience! Arrived the first at and was promised that this workshop was different from the rest of the dealing we have had, proud, transparent, qualified and professional. After the first invoice was issued the problems came about, work was also done that wasn’t requested - twice. Cars were taken in by the garage and were able to be driven around with no issue. When required to collect we were advised to have it towed as it was now not working. If you think of dealing with them.... don’t!
106 replies
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