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Pearl M
Active since Aug 2018
2
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Reviews
2 reviews21 months ago
Bafana Malabie was such a great help
Bafana Malabie was such a great help. He help my Mom with her cover and he also help me with my add ons to my policy. He was kind and extremely helpful towards us. Thank you for such a great service.
56 replies
31 months ago
Awful Customer Service
If I could give half a star, I would. Only 1 person tried to assist. I think his name was Richardo. Backstory - My prescription glasses frame broke while I was at work. I contacted Flexicare to find out how do I go about this. They said I should call Iso Leso, I did. I was provided with the optometrist I can go to. They lady expressed that my cover for optometry is R790. I was okay with that and I went. I got there, the optometrist told me that the cheapet frame they had was R990. I was okay with settling the difference as on my license, I am restricted to wear glasses. I drive from the east to the west of JHB. I need them. Decided to pay cash and claim back from the medical insurance. They then advised the cover for frames is R150. I asked why didn't I get the breakdown before as I was told R790. Can they tell me which optometrist has frames for R150, I will gladly go there, I didn't get a response. 4 days later, I receive a claim form, I signed and sent. 3 days later, I then called to find out the ETA of the payment as I would like to cancel my membership because I was not happy with the service I received, that is when I spoke to Richardo, but then a rude girl (she didn't give me her name), took over from him and said I wont be getting my portion for my frame, never mind I was wrongly advised when I called the first time. Instead of them explaining it properly, a representative of the company said I should change my medical insurance, I'm definitely taking her advice as it was in the pipeline. She definitely does not value their customers, she doesn't know their processes and this is my money at the end of the day, Its not a donation. You said you will provide a service but she said I get what I pay for. I have asked for the call recording from Friday, They didn't respond, they only responded with the payment run date. Just because I am not paying a million rand, doesn't give anyone a right from this company to speak to me the way that girl did. She has 0 customer service in her. She has 0 active listening skills and she has 0 etiquette. I have never felt so disrespected in my life.
0 replies
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5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)