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NAdia B
Active since Aug 2018
4
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4 reviews9 months ago
Scapegear head shaver customer service
I purchased a head shaver device from scapegear on the 8th June 2025as a gift, the device was no longer needed never used and I requested to return it 2 days later. Followed the instructions on the company website scapegear.co.za on how to process a return/refund via email. To date I have not received any form of communication from the company, note that full payment has been taken for the device. I returned the parcel to the company i.e scapegear Parcel was picked up on the 24th June to be delivered to Scapegear at 59 Maple Road, Kempton Park Gauteng. Upon checking the tracker updates i noticed the customer requested that the shipment he beheld at courier outlets. If I had not tracked down my parcel it would have been destroyed. Is this the way a company should behave when advertising all over social media how good their products are but yet customer services is extremely putrid.
0 replies
28 months ago
Homechoice is pathetic
This review relates to a return I submitted over 3 months ago. Parcel number PF21892505-1. I called in October and November and was advised that the courier company not reach me (be advised that I answered all my calls and did not receive a single call from a courier company). I then provided an alternate number to which I have since not received a call for collection yet I am still being billed for this bed which is faulty. The customer service line is pathetic where no one responds yet I can hear them breathing and typing on the other side, but I get daily calls from home voice consultants to purchase new products!!!! you are quick to accept our money but offer putrid service in return!!!! NB the parcel was delivered on the 22nd September and I called on the 26th of September for the return due to the long weekend. It is now almost 3/4 month and I’m still sitting with the faulty blow up bed. A very irate customer. A new year and the issue has not been resolved. I have called numerous times with no consultant that is able to assist me. A call was logged by Cecilia Jansen to have the parcel collected by fastway however I did not receive a tracking number nor does fastway know anything about this collection (I contacted them). I must say the service received from homechoice is pathetic to date and once all this is resolved I will be canceling any account held with you. You are quick to call for payments to be made but cannot pick up a simple parcel for return… useless If I could review with no stars I would
129 replies
94 months ago
APPALLING SERVICE FROM VUMATEL
I am utterly appalled by the service I am receiving from vumatel. The lack of competency within the call Centre is mind blowing as well as their lack of resolving queries. I spoke to at least 8 different people on separate occasion in order to have my fibre made active. Installation was completed on the 23td of July and since then I have been calling to ascertain what the problem is as to why my connection is not working. First it was because I stayed in a commune (which is a total lie as I stay in a free standing house), then it had to be synchronized with the serial number which I provided and now we are floating in thin air with no Valid reason as to what the problem is. Further and what annoys me even more is that my husband and I had to keep calling vumatel for an update which uses up our airtime and data. There is no senior manager that I can talk to let alone call and their website says that this is the fastest way to get service... well I laugh at that with tears in my eyes because it’s a big fat lie!!! I would not recommend Vumatel to anyone EVER because they have no ethics or values when it comes to customer service and getting issues resolved. Just let me get a bill for services i never received and then i will throw my toys out of the cot !!!!!!! I wish i could not select any star for rating because for me it's definitely below a -10
159 replies
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3 (75%)