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ScapeGear
Unclaimed Business
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Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
-100Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Michael D
1 reviews | Active since Jan 2020
29 Jan 2026, 13:43
Product not as advertised
Expect the following response: We understand that the product you received doesn't perfectly match the images seen in our Facebook posts. Those particular visuals were part of an experimental AI-generated concept we used to explore and refine the ideal angles and proportions for the trimmer's design. We're actively working on finalising the updates to bring the physical product even closer to that vision.
Helpful (0)
|Replies (0)MD
Michael D
1 reviews | Active since Jan 2020
29 Jan 2026, 13:43
Product not as advertised
Expect the following response: We understand that the product you received doesn't perfectly match the images seen in our Facebook posts. Those particular visuals were part of an experimental AI-generated concept we used to explore and refine the ideal angles and proportions for the trimmer's design. We're actively working on finalising the updates to bring the physical product even closer to that vision.
0
Replies (0)SJ
Sybrand J
1 reviews | Active since Jan 2020
19 Jan 2026, 14:27
Scapegear
Requested a refund on a headshaver but was told it's a personal hygiene item and cannot be refunded. Then why does the website states that there's a 30 day money back guarantee if the customer is not satisfied with the product? How does one know if something works if you don't use it?Instead i was sent shaving tips as if this idiot has not been shaving for 40 years. Bees don't explain to flies the difference between **** and honey... Don't buy this overglorified waste of time
Helpful (0)
|Replies (0)SJ
Sybrand J
1 reviews | Active since Jan 2020
19 Jan 2026, 14:27
Scapegear
Requested a refund on a headshaver but was told it's a personal hygiene item and cannot be refunded. Then why does the website states that there's a 30 day money back guarantee if the customer is not satisfied with the product? How does one know if something works if you don't use it?Instead i was sent shaving tips as if this idiot has not been shaving for 40 years. Bees don't explain to flies the difference between **** and honey... Don't buy this overglorified waste of time
0
Replies (0)MM
Mfundo M
1 reviews | Active since Jan 2020
28 Jul 2025, 13:29
Return and refund for trimmer causing irritation: order 1965
My trimmer was delivered on the 3rd of July and I immediately made use of it for the first time. I suffered irritation after the first use. Attempted cutting my hair again after a week and I still suffered more skin irritation - clearly this trimmer does not work for me. I have since been trying to get hold of Scapegear through 3 emails with the intention of returning the trimmer and a refund for it however, my emails have not been responded to.
Helpful (0)
|Replies (0)MM
Mfundo M
1 reviews | Active since Jan 2020
28 Jul 2025, 13:29
Return and refund for trimmer causing irritation: order 1965
My trimmer was delivered on the 3rd of July and I immediately made use of it for the first time. I suffered irritation after the first use. Attempted cutting my hair again after a week and I still suffered more skin irritation - clearly this trimmer does not work for me. I have since been trying to get hold of Scapegear through 3 emails with the intention of returning the trimmer and a refund for it however, my emails have not been responded to.
0
Replies (0)NB
NAdia B
1 reviews | Active since Jan 2020
7 Jul 2025, 10:46
Scapegear head shaver customer service
I purchased a head shaver device from scapegear on the 8th June 2025as a gift, the device was no longer needed never used and I requested to return it 2 days later. Followed the instructions on the company website scapegear.co.za on how to process a return/refund via email. To date I have not received any form of communication from the company, note that full payment has been taken for the device. I returned the parcel to the company i.e scapegear Parcel was picked up on the 24th June to be delivered to Scapegear at 59 Maple Road, Kempton Park Gauteng. Upon checking the tracker updates i noticed the customer requested that the shipment he beheld at courier outlets. If I had not tracked down my parcel it would have been destroyed. Is this the way a company should behave when advertising all over social media how good their products are but yet customer services is extremely putrid.
Helpful (0)
|Replies (0)NB
NAdia B
1 reviews | Active since Jan 2020
7 Jul 2025, 10:46
Scapegear head shaver customer service
I purchased a head shaver device from scapegear on the 8th June 2025as a gift, the device was no longer needed never used and I requested to return it 2 days later. Followed the instructions on the company website scapegear.co.za on how to process a return/refund via email. To date I have not received any form of communication from the company, note that full payment has been taken for the device. I returned the parcel to the company i.e scapegear Parcel was picked up on the 24th June to be delivered to Scapegear at 59 Maple Road, Kempton Park Gauteng. Upon checking the tracker updates i noticed the customer requested that the shipment he beheld at courier outlets. If I had not tracked down my parcel it would have been destroyed. Is this the way a company should behave when advertising all over social media how good their products are but yet customer services is extremely putrid.
0
Replies (0)