Scapegear head shaver customer service

I purchased a head shaver device from scapegear on the 8th June 2025as a gift, the device was no longer needed never used and I requested to return it 2 days later. Followed the instructions on the company website scapegear.co.za on how to process a return/refund via email. To date I have not received any form of communication from the company, note that full payment has been taken for the device.

I returned the parcel to the company i.e scapegear Parcel was picked up on the 24th June to be delivered to Scapegear at 59 Maple Road, Kempton Park Gauteng.

Upon checking the tracker updates i noticed the customer requested that the shipment he beheld at courier outlets. If I had not tracked down my parcel it would have been destroyed.

Is this the way a company should behave when advertising all over social media how good their products are but yet customer services is extremely putrid.