JG
Johan G
Active since Aug 2018
2
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2 reviews67 months ago
Should be ashamed.
The total lack of common decency from the company in question, has brought me to writing this review. But looking at other reviews about them, I am definitely not the only tenant that has experienced their utterly poor service. My family and I were tenants of a unit in Hillside, Bloemfontein, adjacent to the municipal dump, from September 2018 until September 2020. The letting agents was Jawitz and the property management company was Coler Wealth. Unbeknown to us then, two years of challenges started right there as the letting agents did not inform us about the issues underlying staying so close to the dumping site. We only realized after a while, the reasons as to why the unit stood empty for such a long time. We rented in a unit owned by a well known Nephrologist in Bloemfontein. Coler Wealth managed this unit amongst others owned by the Doctor in the area. When we moved in, the unit has been empty for a while. It was in a terrible state. The unit was dirty and the carpets were clearly in dire need of a proper clean. We were promised it would be taken care off very soon. Two years later we were still waiting for Coler to send someone to come wash the carpets as promised. In the course of the next 2 years we battled to get things that broke due to lack of maintenance, fixed. We sometimes waited for weeks. In some cases the contractor had to come back twice and even 3 times to fix the problem again. It became clear in this time that communication, or lack thereof, between management and staff was a real problem. The almost reluctance on Coler side to attend to maintenance issues we reported, made me realize that as a Property Management Company, they were falling way short of their responsibilities towards, not only the owners of the units but also the tenants. It was clear from the state of the outside of the unit, specifically the small pane windows were putty was completely missing and the paint on the outside walls, that our unit was not been maintained as it should be. It was evident that the unit outside has not seen a coat of paint in may a year. Trap doors were missing and parts of ceiling boards were falling down. I became convinced that the owner, was none the wiser regarding the state of his property whilst under the impression that the company he trusted and paid for this purpose, was not doing its job. As tenants were were forbidden to do any maintenance at the unit, everything needed to be reported to Coler and then communicated to the relevant personnel for fixing. When we decided to vacate the unit, we send a months notice. in this notice we requested a outgoing/final inspection to be done. Between Jawitz and Coler, it was totally botched. In conversations with staff of both parties, the one blamed the other and it was a he-said-she-said scenario. The two companies in fact had a meeting that very same day to address their differences and inability to work together. In the mean time, clients were waiting for them to get their ducks in a row and just do their job. One day later, a contractor of the letting agents and his assistant, eventually pitched up and took a umber of photos. This apparently is the "new" way of conducting and inspection. I was promised a copy in 3 days time. I had to call a week later and then received a document with a bunch photos and comments to some of them. It was nothing more than a half finished school photo collage and it was very unprofessionally done. This should never be an accepted standard for anyone. When I queried the report, management from Coler accused me of being personal and abusive. It seemed I struck a nerve when addressing their incompetence and being honest about who promised what and when as is was the only response I got after a couple of mails to Coler. They were however very quick to remind us with our monthly statements that should we not pay our rent at a certain date, legal action would be taken against us. in an email to my wife a member of Coler management told her that they will conduct a "comparison", request quotations as to decide what costs will be for the owner and and which for us. The irony of this absolute ridiculous statement is that us as tenants will be absent as they compare what ever to what ever. A proper outgoing inspection is done when you take the original snag list (upon occupation) and compare that to a outgoing check. That is a professional, like for like comparison. I have in the mean time learnt that this apparently is the way Coler conduct their business. They do their comparison after the tenants have gone, find ways to hold the previous tenant accountable and then deduct it from the deposit they still owe the outgoing tenant. Stories of how they hold outgoing tenants "accountable" for amounts up to R 14 000.00 for a bachelor flat and retain the client's deposit, were mentioned to me. How convenient it must be to make a decision in the absence of the outgoing tenant that will be to his detriment. It has been 3 weeks since we vacated the unit and I am still waiting on the so called comparison report from Coler. No one from Coler has had the common decency to send us any feedback as to the outcome of the so called comparison. We have left the unit in a much better state than what it was when we moved in and there is no comparison really. It has come to light in this time after that Coler Wealth has built themselves a reputation as a company that delivers bad service. One has only to speak to former tenants that had Coler as their management company to confirm this. it is very sad that a company is known for its poor or bad service in stead for what it should be. To any future tenants of which Coler is the property management agents, my advice is to really think twice. You are leaving yourselves wide open for a lot of unnecessary frustration and challenges. I will neglect my duty as a concerned and severly frustrated citizen if I do not inform people about Coler's poor performance as a property management agent. I sincerely hope that Coler clean up their act and honor their responsibilities to the owners of the units as well as the tenants.
0 replies
93 months ago
Food Lovers Market Bloemgate
On Wednesday 8 August 2018, I bought some consumables at Food lovers Market, Bloemgate. Whilst at the pay point, I did not notice any irregularities with regards to my purchase as I was pre-occupied at that point. Upon reaching my vehicle, 5 minutes later, the notice on my cell phone indicated a purchase of R 24000.00. I went back to the store and managers on duty. Evidently the scanner at the specific pay point I was helped at, was faulty. The sales person at the till saw the huge purchase but never informed me knowing that it was incorrect. Upon speaking to the manager on duty, I was informed that it has happened before but that a refund will be done immediately. This was indeed done. The apologies were profusely and blame was passed around for the mistake. I was then told that it would take 3 to 5 days for to the amount to reflect in my bank account. The speed point machine the transaction was done on was a Nedbank machine and my card was a FNB card. Apparently the refund on the machine itself meant that the money will only reflect after a certain amount of time. I found this to be unacceptable. How is it that the money can fly out off an account within 5 minutes but a refund will take 3 to 5 days? During conversations with Nedbank, they said in was a standard process in can not be speeded up. Again quick to take your money but very reluctant to return your money. The remedy from a financial institution such as Nedbank in a situation like this is to say the least, insufficient and poor. This is just another example of bad service a country that where bad service is the rule rather than the exception. The 5 days had in the mean time come and gone. After making inquiries as to why the money still do not reflect in my account, I was told that it is now going to take 7 days to reflect back in my account. Food lovers marker Bloemgate is earning interest, however small amount it might be, on an amount they should not have had in the first instance. I would like to make potential customers aware of the problem at Food Lovers Market Bloemgate and the potential result of their operational issues they have, might impact on customers. How can Nedbank expect customers to just accept their " We don not give a damn about your money" attitude. R 24000.00 is a lot of money and to wait for that amount of money for 7 days is unacceptable. What if it that money is to take care of regular monthly expenses of a household and now it would not be possible? Well Nedbank reply is simply, Sorry mister client, we took your money pretty quickly but now you have to wait 7 days to get it back. Shame on you Food lovers market Bloemgate for allowing this incorrect sale to take place!!!!! Shame on you Nedbank for not giving a damn about the customers of Food Lovers Market Bloemgate. I would again urge people again to think twice before shopping at Food lovers market Bloemgate. Between them and Nedbank you are bound to pay for some one elses mistakes.
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