JD
Jonathan D
Active since Aug 2018
2
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Reviews
2 reviews11 months ago
My worst service experience from a law firm.
To whom it may concern: My name is Jonathan, and I would like to express the outmost worst service I've ever received as a client, not only dealing with a law firm, but overall the worst service delivery I have ever experienced. To start, I am not a person who normally takes the time to write a bad review, but this is the only method how I could address the matter, as I believe that this is unfair to be treated like this, and I hope this will be seen as a very serious matter. My experience: I am situated in Gqeberha (Port Elizabeth), and made contact with Greyvenstein's to help and support me with a legal matter I desperately needed to be handled by an attorney that's experienced and competent to assist me. I went for the consultation with Greg, and felt satisfied and was confident that he will be able to help me. Greg said that he will make contact with me once he is ready to handle my case. It is now almost 2 months ago, and the last time Greg spoke to me was at the consultation. I sent an email directed to Greg to follow up, no response, I made numerous phone calls to the firm, spoke to reception and Greg's secretary, no response afterwards. I find it very disrespectful and I feel unimportant to not even acknowledging my emails. NO communication. I fully understand that attorneys cannot always respond immediately, but to ignore me and no response in almost 2 months is very disappointing. If Greg is unable to assist me, then just say so, but no communication is totally unacceptable. I truly hope that this review gets to the relevant parties to address this matter. Regards Jonathan
0 replies
93 months ago
Very poor service from Tavcor Road side assistance
Last week Friday, I had an incident where my driver in East London needed assistance on having his wheel changed due to the fact that he did not have the wheel spanner in the vehicle. I then contacted Tavcor road side assistance as we always tend to get brilliant service with them also all our company vehicles are bought at Tavcor William Moffett in PE. I spoke to the consultant and explained to her my situation and she will be sending a technician to assist. My driver then contacted me and told me that Tavcor is unable to assist as they require R850 cash on hand for Tavcor to assist. I then explained to the technician that I cannot give you cash as I am in PE and also my driver does not have that kind of cash on him. I offered to do an EFT and they refused it and will not assist me at all unless I give them the cash on hand. The consultant then suggested to me to contact our insurance and have a Tow truck sent to the vehicle and have the vehicle taken to the nearest dealership. I found this whole process very disappointing and frustrating as I had a crises on hand and Tavcor just ended up refusing to assist me. This has now affected our business relationship with Tavcor as I am not used to this and cannot see why they refused to assist me.
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