KA
Kelly A
Active since Aug 2018
4
Reviews
0
Industries
Reviews
4 reviews59 months ago
Not bad at all
Not a bad experience. Got through to the Time Mutual Alliance support line and needed to resync my cloud to mail. It was too long for me to do it manually and was scared that the sync would delete some stuff i had saved. The consultant told me that he would tend to it and call me back when its done so i dont have to spend my time or my airtime on this call. So i thought here goes, i'm gonna wait forever for this to get done.But he called back in not even 10 minutes and everything was done and he even added an extra 1gb of storage space for free. now thats cool.
0 replies
59 months ago
Strongly Recommend
Axxess been great. Strongly recommend to everyone. Been with Axxess for about 7 years now and always been impressed. the support team is actually quite advanced as apposed to many companies that i have had to deal with for work. Small request, would be great if you also offered the Vuma Reach fibre options...
0 replies
83 months ago
Telkom: Serial Liars
Telkom have not moved my line to the holding pool, despite having spent over 3 hrs on telephone calls with Telkom accumulatively. Today I logged on to the Telkom Web portal and still can't seem to even find the option to try do it. Also apparently the "cancellation policy" has changed, and now sending emails won't allow the instruction for cancellation to be process. Telkom, you are taking money from your clients without allowing full control of their own products. I find this to be very unfair from a consumer point of view. Don't offer the service if you can not deliver all aspects of that service. We as a consumer are not protected when it comes to the Telkom organisation. Telkom is allowed to blatantly lie to a consumer on several occasions and still have no justice towards the fact that the consumer is left without any resolve. I am directly referring to several Telephone calls that I have made to Telkom over the past week, where each call they had given me a different excuse as to why the line is not yet in the holding pool. Call conclusions ranged from: • After initially requesting for the line to be transfered to the holding pool: Your line is in the holing holding pool. We can confirm 100% that it is done. • It takes 3 days for your line to go to the holding pool, it will only be in the holding pool on Thursday 13 June 2019 100% • On Thursday 13 June 2019, the order is set for today, so it will only be in the holding pool tomorrow. • On Friday 14 June 2019, The only people that can help you is the Openserve Holding Pool Department, Please call them on ********** 676. Telkom can not move the line to the holding pool, only Openserve can take the Telkom Line and move it to the holding pool. Then called Openserve and they say that this is not true, Telkom have lied, and they still can not even see the order for the move. • Contacted Telkom on the same day, apparently the order was processed but without specifying the reason for the order. So there was an error on the system. I asked them to please resolve, but could not because the supervisor was in a meeting. Provided me with the supervisors email: ********** however no reply to date. Please just provide some truth in the matter, the information provided to me along this process was ever changing. I need to move my line, and I need it to be done asap.
56 replies
93 months ago
Horrible: South African Airways/Mango Airline
On 26 June 2018, via flysaa.com I had booked a flight for 3 adults (Including myself) to fly from Durban to Johannesburg on the 29 June 2018 at 7:25PM At 12:39 on 29 June 2018 I had made a call to SAA on ********** 722, as I will not have my credit card physically on me during the date of flying and wanted to know if it was going to be an issue at the airport if I did not have the credit card used to make the booking present at the time of boarding/checking in. The guy from SAA took my booking reference over the phone, then confirmed security questions and confirmed the flight for all three passengers being in front of him on the screen and theres no problems. After my request about the credit card, he took several minutes before coming back and telling me that it wont be an issue as he "has marked on the system that the card will not be present at the time of check in." All was good and we ended the call. At 16:30pm on the day of flight, I tried checking in online. Every time I tried checking in online with the booking reference QECDKD, it said that theres no boarding passes available. I tried to access the Manage my Flight option on the SAA website, and it successfully allowed me to access that interface, it showed the 3 of us as passengers. It did not say anything about a payment that still needs to be paid, nor did it mention anything about the flight being delayed or cancelled. I then contacted SAA again to find out why I can't check in. The guy takes my booking reference and then confirms the security questions. He then asks me what I want. I said again that I could not check in online. He first says that "the reason I can't check in, is that the flight is not paid for." This is when I got a sudden shock and said that's impossible as I went through all the processes and booked with my credit card via the flysaa.com (also note I booked a return flight for Sunday 1 July 2018 through the Mango website using the same credit card and had no issues like this) He asked me to hold on, several minutes went by, he then came back and said "Oh the flight was cancelled by Mango, did they not tell you?" I said no they definitely did not, and he said that I should have received an email from them stating that the flight was cancelled. No communication was received. Prior to me calling SAA 3 hours before the flight. I did not receive any communication from any party regarding this flight being cancelled. There was also no indication nor communication regarding awaiting payment. The fact that no one had informed me in any way that this flight was cancelled is appalling to say the least. Completely disrespectful towards my travels. We all have personal reasons as to why we book to travel and when books through an airline such as SAA, you would except a certain courtesy of communication. Had I normally just gone to the airport like any other normal flight situation, what would have been the situation should I have arrived at the airport on time and found out the news that this flight was cancelled? It would have been too late and I would not have been able to fly on the 29 June 2018. The guy on the line then said he can book me on another flight, but all were booked out for the day and the he could only get out in the morning. I was then forced to book via any airline and the only flight out available at the time was a British Airways flight departing at 19:15pm on 29 June 2018. I booked this British Airways flight via Kulula.com and thanks to negligence from South African Airways this trip cost me a total of R7,682.00 (for three passengers to fly one way from King Shaka to OR Tambo) as apposed to the R2,401.08 I spent initially through SAA. I don't think this is fair. For a company such as South African Airways, you don't expect this kind of unprofessionalism. I have tried communicating with Mango and SAA directly. I have initially emailed both entities on the 3 July 2018. To date, I have only received an email from Matsido Queench of SAA on 25 July 2018 stating that they have received my email and will get back to me. I have mailed SAA twice since then and still no response. I have given the company an opportunity to communicate and find a resolve but the lack of communication from a company such as SAA means that they don't care about the consumer. That has lead to me taking this public. Please communicate with me.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
1 (25%)
2 Star
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1 Star
2 (50%)