DB
Daniel B
Active since Aug 2018
2
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2 reviews84 months ago
Horible service at the pro shop
The blond lady who works at the desk at the Pro Shop is the rudest and most unpleasant person to deal with. She always has a frown on her face and some snarky comment to say. Her attitude towards customers in unprofessional an off-putting. How such a person can be employed in a customer facing role is beyond me.
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93 months ago
Terrible Tissot
I would like to bring to your attention my experience with the Tissot team in South Africa. On the 31st of May, 2018, I dropped off my Tissot watch at the Tissot store in Canal Walk, Century City. I left the watch, in its original box, with the store assistant. She assured me they would keep the box safe and return the watch in the box. On the 2nd of August, I went to pick up my watch after being notified that it was ready. The store assistant on the day tried to return the watch without the original box, in a small black pouch. After informing him that I dropped it off with the box. He did not believe me and phoned the store manager who confirmed. This was made worse by the fact that they now had no idea where the box was. Eventually, he agreed to replace the box. The fact that I trusted my property to be kept safe and the store's guarantee that it would be, followed by it being lost is highly disappointing. I then realised that the watch was missing a piece where the casing connects with the strap. I informed the store assistant who proceeded to tell me, with seemingly absolute cer*****y, that this is how the watch was dropped off, even though he was not present at that time. He was also very rude and reacted in a very unprofessional manner when I noted my frustration. For example, I told him that I had never been treated like this in store and that his attitude was unprofessional and was angering me. His reply was "well, that's on you". The encounter concluded with me leaving the watch in store so that he could follow up on the missing piece on the watch. One day later, the Brand Manager for Tissot phoned me to get the details of the encounter and the missing piece. He was polite and apologetic and promised to get back to me by Friday, the 3rd of August or if there were any delays, at latest Monday, the 6th of August. I did not hear from him again. Eventually, on the 13th of August, I phoned back and he informed me that he is still trying to get some store footage to examine the events of the day and that he would get back to me by Wednesday, the 15th of August. It is now Monday, the 27th of August and I have not heard anything back. It has been 62 working (business) days since I have dropped off my watch. To me, service is everything. I have never experienced such bad service from a premium brand. At this point, even thinking about going back to the store to pick up my watch causes me discomfort. In the meantime, I emailed Tissot through the customer service portal on their website to inform them of the issue. It has been more than a week with no reply.
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