DD
Dewald K
Active since Sep 2018
2
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0
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Reviews
2 reviews2 months ago
Unsafe Workmanship and CPA Violation – Tyres & More Kempton Park
I am lodging this complaint against Tyres & More (Kempton Park) due to repeated unsafe workmanship and failure to comply with the Consumer Protection Act (CPA), Section 54 – Right to Quality Service. I was advised by a Tyres & More salesperson to purchase additional front suspension camber/strut bolts at my own cost and was assured they would be installed correctly by the branch. Since the initial work: I have had to return the vehicle twice The same clapping/clunking noise from the front right suspension continues Wheel alignment repeatedly goes out shortly after repairs I was informed on one visit that the bolts were not properly fastened I was later assured locknuts were fitted, yet the issue returned again within a week Incorrectly installed or loose suspension bolts are a serious safety concern and can result in loss of steering control or component failure. Despite multiple opportunities to correct the problem, the issue remains unresolved. This constitutes a failure to provide services with reasonable care, skill, and safety as required under Section 54 of the CPA. I have requested a refund of the labour charges so that the vehicle can be repaired by a competent and reputable workshop, as I no longer have confidence in the workmanship provided by this branch. Should this matter not be resolved satisfactorily, I will escalate the complaint to the Motor Industry Ombudsman of South Africa (MIOSA) and, if necessary, the National Consumer Commission (NCC). This issue should never require multiple return visits, particularly where vehicle safety is involved.
0 replies
93 months ago
Double charged for my delivery of FNB smart devices.
Hi, I was double charged for my courier delivery for my FNB Smart devices. The call centre told me that I had to pay R300 in cash to the courier for the delivery of my items. Then on the 31st of August they deducted that amount from my bank account as well. When I phoned now to enquire about this the call centre didn't know what to do? I would like to have my money refunded that was deducted from my bank account as I already paid for the delivery of my items in cash. You can even listen to the recording that I had with the call centre on the day of ordering my items.
315 replies
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