CH
CANDICE H
Active since Sep 2018
6
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6 reviews1 month ago
SHOULD BE DEREGISTERED AS A MEDICAL SCHEMES. THEY OWE ME FOR PAIN AND SUFFERING
If I could give them no stars I would. Please do not join. They are the absolute worst. Also any simple investigation into the Medical Schemes Act would show that they are in violation of the law based on "internal protocols". As such they should be deregistered as a medical schemes. As a cancer patient I have been treated inhumanely and ********ly. I have logged an internal complaint as this is protocol before the Council for Medical schemes. My emails kept coming back undelivered from the ones listed on their site which is again a violation of the law. I am awaiting a case number and case manager. Be on the lookout for my full complaint as it will shock you. Never join this scheme!
53 replies
1 month ago
PROFESSIONALLY NEGLIGENT AND ******** OF THE LAW
I joined curemed in 2024 which was sold to me as assistance with medical aid issues and bills especially when incapacitated. In December 2025 I was diagnosed with brain cancer after an emergency crainotomy. I have since been on radiation and chemotherapy directly on my brain. Curemed has refused to become involved in blatant disregard of the Medical Schemes Act when dealing with the medical aid they recommended in 2024. Mind you in 2024 their advertising mentions the POPI Act but their establishment doesn't even have a simple consent form in place as a disclaimer. As a financial institution they are professionally negligent. I sent an email to them questioning this process in January while undergoing treatment and to date the manager Celeste Van Rooyen has not had the decency to reply. I have logged a formal complaint with the Ombudsman. Please do not support this institution. They are all talk and no delivery just mere administrators between you and your medical aid. They claim they work with 11 registered medical schemes but I had to educate them on the Act and case law. In fact the medical aid they recommended to me is in blatant disregard of the medical schemes act and curemed as a financial institution has done nothing in this regard.
53 replies
17 months ago
TERRIBLE TREATMENT AT LIFE WILGEHEUWEL
my complaint is against the hospital itself, not the doctors who treated me. My heartfelt gratitude goes to Dr. P Swart and Dr. SA Marais, without whom my recovery would not have been a success. I previously had 2 surgeries at this hospital ( ovarian cystectomy in 2021 and my appendix was removed in 2012) and my 3 children were born at this hospital. My son was born at 31 weeks and he was in the NICU. Our treatment at the maternity ward was amazing and supportive. I recommended the hospital to family and friends. My issues with the hospital: 1. I arrived at 07.00 am on 18/11/2024 for my surgery, my bed was booked the Thursday prior (14/11/2024). I was taken to Ward C4 and I waited to be seen. I was then taken to Section 6 as I later discovered after overhearing the nurses that my bed was in fact not booked. I am not sure if my procedure was delayed because of this as my doctor's receptionist called me on my cell to check if I was actually in the hospital which is strange. Had reception not contacted the doctor? 2. After the procedure I was screaming in pain without being given any medication, it reached a stage where the patient across from me, Mrs. Mariana Brown had to call the nurses and scold them because I was in so much pain. I pressed the emergency call out twice and on both occasions a male arrived in a golf shirt and pants - not a nurse!!! Please bear in mind that as a female with a catheter in and no proper undergarments having just undergone surgery, I was extremely uncomfortable being attended to by a male. This guy then told me he would get a nurse for me and I proceeded to wait another 45 minutes to be attended to. I want to add that male patients are kept in close proximity to female patients in this ward. This made me very uncomfortable and vulnerable. In addition to this when the female bathrooms and toilets were taken, I was told by the nurses to use the male ones. I refused. ( I was previously admitted to another Life facility in Durban and the males were on a completely different floor) The bathrooms were always full or smelly when not in use- The first time I had a shower, there were used towels and a shower chair left in the shower before I got in. My husband was a witness to this. I wanted to go home with haste. 3. During my first night another patient was brought in, Ms Susana Rodrigues. She spent the night in the ward and advised us that she had kidney stones. She underwent surgery the next day and returned from surgery at approximately 15.00. I am mentioning this patient as she was treated appallingly which I was an eyewitness to. She came out of surgery carrying her own IV. She asked on several occasions for a drip stand in order for her to use the bathroom, but her requests were simply ignored. She was also only provided with pain medication at 22.00 pm. I am mentioning this because her treatment was actually inhumane. Imagine the pain she was in since 15.00 4. Due to my surgery I was placed on a clear liquid diet. The day after, my doctor requested that I be on a soft foods diet in order for my recovery to progress in order to go home. Dr Swart specifically advised that I should be given custard and jelly. I asked the nurses and the kitchen staff repeatedly and I was told that they would check, I was completely ignored- in fact I wasn't even provided with supper on my second night. I went to bed hungry. The next morning I woke up and walked to the cafeteria myself to get something to eat because I was extremely hungry, breakfast and lunch was provided in contravention of the food I was supposed to eat for recovery. I asked my doctor to discharge me because I was so unhappy. I just wanted to go home. ( I walked before seeing the physiothe****** because I was so desperately hungry) 5. Another patient Tarryn Leo was admitted to my ward to have a port installed for chemotherapy. She advised that she is normally treated at Life Flora and she was just there for the port. She was discharged at 15.00 and told that she should not leave without her x-rays. She waited from 15.00 till 21.30 till she decided to leave. The nurses on duty at 15.00 told her she would get her x rays after hand over to night staff. The night staff ignored her. Her husband and 5 year old daughter waited in the parking lot for her and they had to leave without the x rays. She told us that she would never come to this hospital again. I will never use this hospital again. I traveled a distance to get there but I would rather use the NETCARE one near me in the event of an emergency. Please note that I am highlighting others' experiences as I want to highlight that the bad service was not limited to myself but across the board. I gave their full names in order for them to be contacted should the hospital wish to hear from them as well. The nurses have no compassion, respect or humaness. They treat patients as if they are a nonentity depriving us of simple decencies like a clean female toilet to use, or food to eat to simply recover. I am traumatised and will never recommend this hospital to anyone again. This is a private institution and I have paid to be treated here. The service received was absolutely pathetic. The hospital sent me a survey which I responded to honestly and negatively. I asked them to contact me for further info. They have to date not contacted me.
0 replies
19 months ago
MISINFORMATION/ WITHOLDING KEY INFORMATION AS A SERVICE PROVIDER
If I could give them 0 I would have. Terrible service provider. Curemed was sold to me as assistance when I have medical issues that require intervention. I have been a member since April 2024 and the first time I used the service was pathetic to say the least. I requested in writing full disclosure about cover as I was in urgent need of a medical procedure. I waited and underwent the procedure on the basis of the advice given and the assurance that there would be no out of pocket expenses- all in writing. Now post procedure I am receiving a number of bills that are "not covered". I spoke to Celeste Van Rooyen with her facetitious " we are there for our members" and she came back two days later with an email with a grocery list of exclusions as well as advising that the procedure I underwent would not be covered for a 10 month waiting period. None of this was explained in any of the communication I had with them- they can pull out call recordings etc of when the policy was sold. I took this particular benefit because the last 14 years I was with Discovery and another Gap cover. I did the admin myself and it was tedious. Curemed promised to be the middle man and assist. I can confirm that when I did it myself I have never had such issues. Buyer beware, they do not protect their members, they send out automated emails with "disclaimers" and they do not give you the full information as you require to make life altering decisions. These self professed experts do not have the members best interests in mind. Save your money!!!! To those who have positive rating wait until you have a serious medical issue and you need peace of mind and you are not provided with any
159 replies
44 months ago
DO NOT GET GAP COVER WITH THEM, THEY DO NOT APPLY THE POLICY FAIRLY.
DO NOT GET GAP COVER WITH STRATUM - MERCER MARSH BENEFITS. I had previous GAP cover with another service provider with years of excellent service. I went with Stratum when my company changed over to them, they are pathetic and not client orientated at al!!!!! - In 2018 my maternity claims were delayed by about 4 months until I complained to the head of HR at my company and he logged a complaint - I had major abdominal surgery in December 2021, the service provider made an admin error and did not send me the invoice within the 6 months period, rather a few days shy of that, I duly paid the invoice. I provided written proof that I was not the reason for the delay and in accordance with TCF legislation my claim should be covered. The pathetic claims assessors are looking at the policy blindly and refusing to cover my claim. - This is the second claim from the op that Stratum is refusing to pay, I wish I had never moved over- I will be going back to my previous provider If I could have given them a negative rating I would have
801 replies
93 months ago
Disgraceful Vodacom
I am absolutely shocked at the dismal service Vodacom has provided to me regarding my phone. I hope that this complaint will be dealt with in a better manner than the way I have been treated in the last 4 weeks. In addition you may also pull out all the call recordings between myself and your personnel as proof of the utter incompetence of your staff. Summary -I dropped off my phone (Huawei P10 lite) at your store in Krugersdorp(key west mall) on 31/7/2018 as the LCD screen cracked. -my phone is insured with Vodacom -I was informed by the tech onsite that the phone would take between 7-14 working days to be fixed and it would be sent to a repairs centre in Fourways. -I asked the tech about the excess payable, he advised me that I should expect a call from the insurance department and I would be able to pay the excess when I pick up the phone -6/8/2018 I spoke to a lady from your insurance department and she provided me with a quote for the damages as well as the excess- I asked her once again when I should make the payment of the excess and she advised that I could do so when I go into pick up my phone - 17/8/2018 I received a sms stating that the phone was in transit and I would be informed of the collection upon arrival at the store. - 4 days pass and I call the help line on 21/8/2018 and I was advised that the phone was never released because payment was never made by myself and that I was sent a sms with these details. - I advised the operator Nonhlanhla that I was never told that I need to make such a payment and I would have done so if I have been told, also to date I have never received this sms - if I did not call, what would have happened to my phone? Is there no system in place to call a customer in this regard? - I called the repairs centre on ********** 0 and I was told that the repairs centre is separate to the store therefore I need to make payment to them, with a promise to send me the banking details -several calls later I received banking details with no branch code or account name; - I called back again- once again several calls later then I received the correct details. – I implore you to investigate how many calls were made before I received the correct details. - I made the payment and I called your repairs centre on 28/8/2018 spoke to a gentleman who confirmed that he received the payment and in his words: “ yes your phone will be ready for you to pick up tomorrow” - I gave it a day in order to accommodate for courier delays etc. -I went to the store on 30/8/2018 after being asked to take a seat for 25 mins I was told that my phone was never released and that it was only going to be released in the next hour because I came through to request for it. I was then told that although it would be released in the next hour I had to wait until today being Tuesday the 04/9/2018 to pick it up. - I called the repairs centre today again, I was told that my phone is at the store. - I go to the store to fetch my phone and to my utter disgust, I receive a phone that has the entire back panel removed and replaced. My original phone had a finger print identity panel at the back which has now been removed, this is a key feature of the phone that I have on my contract and this has been removed. What exactly am I paying for ? I opted not to stay in the store with the staff there who do not seem to know anything and I came back to my office to email the CEO because I am absolutely appalled by the service I have received. Now weeks later I have unsatisfactory service with an unsatisfactory phone. I have remained a loyal customer of Vodacom for years because I never had any service issues but I will not do so once my contract ends.
210 replies
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6 (100%)