BK
Bianca K
Active since Sep 2018
4
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0
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4 reviews15 months ago
Simon was knowledgea...
Simon was knowledgeable and patient thanks you
53 replies
92 months ago
VERY RUDE AFRIKAANS RECEPTIONIST AT PKF TYGERVALLEY :( :( :(
I am utterly disgusted at the bad attitude of the front office /receptionist employed at PKF Tygervalley branch. It is completely not reflective of the moto promoted on their web page of wanting to engage with their clients in a professional manner. Yes, I was not a client yesterday since I visited another accounting firm close to them called BVSA. However, the way I was treated by PKF yesterday is unacceptable! So I visited a company by the name of BVSA which is on the same premises as PKF Tygervalley branch. As I was leaving I turned the wrong way and realised that the exit I was heading towards said no entry. As such I turned left to avoid disobeying the the rules of the road. Unbeknown to me as I entered I realised it was PKF Private Property. I made a u turn to exit the parking area owned by PKF and realised the gate had closed. I then got out and explained to the security what had happened and if he could please open the gate. He said that he was not able too. I then parked my car and took the lift upstairs. There were two ladies in the front office/reception. I then approached the one lady and explained the situation to her that I entered PKF parking area by mistake and if she could please open the gate for me, she looked at me strange and I explained again. After that she still seemed a bit confused and I asked her if there was any confusion. (such that I could clarify things to her again). By no means was I trying to be sarcastic, I just wanted to clarify the confusion such that I could leave. She then responded very rudely to me and said in Afrikaans "MOET NIE HARREGAT WEES NIE" She then got up and walked towards the door to go downstairs with me to open the gate. As she walked to the door I then explained myself again to the other lady in reception since I was not sure why her colleague was reacting this way towards me. She then said they just wanted to be certain because if anything goes wrong they are responsible. I completely understand that, but was it neccessary for the receptionist to be so short tempered and rude? She will definitely be chasing clients away with such a bad attitude. Maybe it was because I am not white that she responded in this manner. Is it because I am coloured because I thought things has changed?
0 replies
92 months ago
VERY RUDE WHITE AFRIKAANS RECEPTIONIST AT PFK TYGERVALLEY!!!!!!!:( :( :(
VERY RUDE WHITE AFRIKAANS RECEPTIONIST AT PFK TYGERVALLEY!!!!!!!:( :( :( I visited a company by the name of BVSA today which is on the same premises as PFK Tygervalley branch. As I was leaving I turned the wrong way and realised that the exit I was heading towards said no entry. As such I turned left to avoid disobeying the the rules of the road. Unbeknown to me as I entered I realised it was PFK Private Property Parking area. I made a u turn to exit the parking area owned by PFK and realised the gate had closed. I then got out and explained to the security what had happened and if he could please open the gate. He said that he was not able too. I then parked my car and took the lift upstairs. There were two ladies in the front office/reception. I then approached the one lady and explained the situation to her that I entered PFK parking area by mistake and if she could please open the gate for me, she looked at me strange and I explained again. After that she still seemed a bit confused and I asked her if there was any confusion, such that I could clarify things to her. By no means was I trying to be sarcastic, I just wanted to clarify the confusion such that I could leave. She then responded very rudely to me and said in Afrikaans "MOET NIE HARREGAT WEES NIE" She then got up and walked towards the door to go downstairs with me to open the gate. I then explained myself again to the other lady in reception and said I was not sure why her colleague was reacting this way towards me. She said they just wanted to be certain because if anything goes wrong they are responsible. I completely understand that, but is such a response from the receptionist really necessary? Maybe it was because I am not white that the receptionist responded in this manner. Is it because I am coloured because I thought things has changed?
0 replies
92 months ago
VERY RUDE WHITE AFRIKAANS RECEPTIONIST AT PFK TYGERVALLEY!!!!!!!:( :( :(
I visited a company by the name of BVSA today which is on the same premises as PFK Tygervalley branch. As I was leaving I turned the wrong way and realised that the exit I was heading towards said no entry. As such I turned left to avoid disobeying the the rules of the road. Unbeknown to me as I entered I realised it was PFK Private Property Parking area. I made a u turn to exit the parking area owned by PFK and realised the gate had closed. I then got out and explained to the security what had happened and if he could please open the gate. He said that he was not able too. I then parked my car and took the lift upstairs. There were two ladies in the front office/reception. I then approached the one lady and explained the situation to her that I entered PFK parking area by mistake and if she could please open the gate for me, she looked at me strange and I explained again. After that she still seemed a bit confused and I asked her if there was any confusion, such that I could clarify things to her. By no means was I trying to be sarcastic, I just wanted to clarify the confusion such that I could leave. She then responded very rudely to me and said in Afrikaans "MOET NIE HARREGAT WEES NIE" She then got up and walked towards the door to go downstairs with me to open the gate. I then explained myself again to the other lady in reception and said I was not sure why her colleague was reacting this way towards me. She said they just wanted to be certain because if anything goes wrong they are responsible. I completely understand that, but is such a response from the receptionist really necessary? Maybe it was because I am not white that the receptionist responded in this manner. Is it because I am coloured because I thought things has changed?
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)