BG
Bandile G
Active since Sep 2018
4
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0
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Reviews
4 reviews3 months ago
Prolonged Delay, Lack of Transparency and Procedural Inaction – National Financial Ombud Scheme (Ref: 0086414)
Dear HelloPeter Team, I am lodging a formal complaint against the National Financial Ombud Scheme (NFO) for prolonged delays, lack of transparency, and procedural inaction in the handling of my complaint, reference 0086414. Summary of the Issue I have been without the use of a comprehensively insured vehicle since 11 July 2025 due to a Motor Vehicle Accident whose claim was unfairly rejected by Old Mutual Insure; following which I contacted NFO on 23 September 2025. My complaint has remained unresolved before the NFO for over three months, during which no clear timelines have been provided, communication has been minimal, and I continue to suffer ongoing financial prejudice. Key Chronology • 11 July 2025: Motor vehicle accident. Claim submitted to Old Mutual Insure (OMI). • September 2025: OMI rejected my claim and returned the damaged vehicle to me. Their internal dispute process upheld the rejection. • 23 September 2025: Complaint lodged with the NFO, acknowledged and allocated reference 0086414. • 21 October 2025: OMI responded to the NFO. • 5 November 2025: NFO only forwarded OMI’s response to me after repeated follow-ups. • 5 November 2025: I submitted my rebuttal and requested clarity on next steps and turnaround times. I was advised that there are no stipulated timelines. • 12–19 November 2025: Multiple follow-ups to the NFO, including via their WhatsApp call centre, yielded no substantive updates. • 1 December 2025: OMI submitted a further response, re-arguing existing material. I submitted my rebuttal the same day. • 9 December 2025: NFO advised that matters are handled on a “first come, first served” basis, without indicating where my case stood or when it could reasonably be finalised. • 9 January 2026: I was informed that the matter was with an Adjudicator, again with no timelines. I later learned the Adjudicator was on leave until 13 January 2026. • To date: No further feedback has been provided. Prejudice and Impact Since 8 September 2025, I have incurred ongoing vehicle storage costs payable to a private contractor, while being deprived of the use of an insured asset. I have repeatedly warned the NFO that my financial resources are being depleted and that I am struggling to safeguard the asset pending their decision. I wish to be clear: I am not requesting an unjust outcome. I am seeking procedural efficiency, transparency, and a reasonable timeframe for finalisation. The absence of timelines and meaningful communication has resulted in sustained and escalating prejudice. Reason for Escalation Public reviews on HelloPeter reflect a recurring pattern of prolonged delays at the NFO, with complaints reportedly remaining unresolved for six to eight months or longer. I am concerned that my matter is following the same trajectory. I therefore seek HelloPeter’s intervention to call upon the NFO to: • Communicate clearly and consistently, • Provide reasonable and transparent procedural timelines, and • Ensure that matters involving ongoing financial harm are not allowed to stagnate. Yours faithfully, Bandile Gqweta NB: As if to prove my point, I know NFO will provide a wide response that lacks specificity and timeframes. I am disappointed at how they have conducted themselves in this case.
274 replies
5 months ago
Poor Incident Management by Kwikot [RE: Burst Geyser]
1. On the 4 November 2025, I woke up to a burst geyser. I contacted the household insurance company and within an hour a plumber was dispatched to investigate and stop the water wastage. 2. The plumber found that the geyser had indeed burst and needed to be replaced. They discovered that the fault fell under warranty and undertook to inform the insurance company and Kwikot about the fault. 3. I received an SMS confirming that Kwikot was aware of the matter. The incident was assigned a Ref. No. KJ023189. 4. The next day, 5 November 2025, Green Planet Plumbing came out to site around 9:20am to investigate and replace the geyser. The technician advise that they could not install the geyser to the roof pitch. They said they would ‘drop-off’ the geyser and abandon the job and I would have to find my own plumber at my own cost. 5. I did not accept this explanation and continued to explain to them that this house has approved building plans which were handed to me by the previous owner. I continued to explain that the geyser was installed by SOLAR WISE so they could just negotiate with them to perform the work. 6. They did not agree, so they left with the geyser. 7. I waited hours for further alternatives from Kwikot but the call dis not come. I contacted them around 3pm and requested that they allocate another plumber. They insisted that I contact the insurance and arrange with them to install the geyser and they would only supply it. I stated to them that the insurance company had closed the case and the onus to negotiate the installation process rested with them and not me as the client. 8. Eventually they assigned a company (D and D Plumbing, or something like that) and they promised that I would receive a call in the next hour to arrange the installation. This did not happen. 9. Today, 6 November 2025, still nothing has happened albeit this being an emergency job. I sit with taps without running hot water and I have children writing exams. 10. I received an SMS stating that the job had not been done stating that Kwikot (Haier) EC has been advised. THe contact numbers I made contact with are as follows, respectively: 085627600; 0861 594 568 and 0413994000. I must say that some of the customer care agents do not deserve to deal directly with clients due to their impatience, rudeness and the fact that they simply cannot wait to transfer a call to the next person. I cannot wait for my warranty to expire in February 2026 so that I can deal with Kwikot no longer.
142 replies
7 months ago
Unfairly Declined Insurance Claim for a MVA
Very disappointed with how my MVA claim was handled. Instead of being assisted I felt like I was being accused of a crime. I had a MVA on 11 Jul 2025 and submitted a claim with them. The arranged a courtesy car on 18 Jul and it expired after 30 days without the claim being finalised. In between, they appointed Crash Investigators, a private contractor, whose purpose was to investigate a loophole to use to decline my claim. They took my bank statements, phone records, CAS number, oM Insure vehicle claim form, photographs, went to the scene of the accident for me to explained what happened and still found no definitive wrong doing on my part. They would constantly call me and ask me the same questions over and over until I started to complain about the delays. They contacted my friends and spouse to breakdown my story. They could not get in contact with the third party driver/owner as they refused to give their details at the scene of the MVA and the ambulance took them away before the arrival od SAPS. They then said I was overspending at 137kmh on a 60kmh zone without giving any evidence of how they arrived to that conclusion. There were no speed camera reports or any tracker reports to support this assertion. They simply estimated the speed somehow and declined my claim - no transparency. The actual cause of the accident was a vehicle that stood facing oncoming traffic at a curve at 10:30pm on a speed hump that night. I tried to avoid a head on collision and still could not avoid the crash completely. My vehicle was written off and they took the Natis papers and car keys. The airbags did not dislodge in my car; they simply guessed the speed and declined my claim without focusing on the real cause of the crash. I conducted research on a Jeep Grand Cherokee 2013 model and found that at a speed of 64kmh the airbags generally dislodge in a severe frontal collision. Certainly if I was driving at 137kmh the airbags would have dislodged. As of today, I appealed their decision on the 5 Sept 2025 and now must wait for 30 working days for feedback. In the interim they dropped off my written off vehicle at my address and they said they would deliver the Natis papers by courier. I sit here, waiting for the verdict by their dispute resolution team, waiting in suspense while I never missed a single premium which is not cheap. It is heartbreaking and regretful to imagine that I left a very reliable car insurance company for OM Insure based on positive reviews, yet today I stand without a car and I have to rely on public transport as if I never owned a car, while waiting for them to give me their final decision. I am completely gutted and would certainly never recommend them to anyone at least for Vehicle Insurance purposes as I have been very satisfied with them when it comes to Funeral covers and home contents cover; just not for vehicle insurance.
212 replies
61 months ago
Border Sealants boast Poor workmanship and are Scammers!!!!
I appointed this company for a design and build roofing project as they were recommended by another company here in East London. The project was such that they had to go to site to make measurements and design a roof that would be waterproof. They came to measure and submitted a quote. They did not produce a single drawing for the job and simply stater installing beams. The beams were inadequate to take up the load of the plywood roof and the torch on they installed. At the first instance of rains the roof began to leak and the beams started to sag. I phoned them on numerous occasions to remedy the work. They would make promises to come and never honoured them. I had already paid them about R30k and the contract was left with about R8k to complete. I submitted to them that their conduct was not professional and tried to get them back to site, instead their project manager "Neil" started shouting and swearing at me. It was at that point that I involved the lawyers while at the same time I had another company to demolish and redo the work the proper way. THE case is still going on. THE Sheriff has been trying to serve them and they keep dodging and are not available in the address that is in their quotation. I am still looking for their premises as the case is still not closed. On advice from Clienetele Legal I took them to the Consumer Ombudsman and won, still they didn't pay back my money. I would never recommend them to anyone!!! Their website is www.bordersealants.com
0 replies
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1 Star
4 (100%)