OM
Onica M
Active since Oct 2018
4
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0
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Reviews
4 reviews21 months ago
Refusal to close a business account
On 11/07/24 I went to the FNB branch at Festival Mall to go close my business account. The FNB App showed I owed R42. I went to their ATMs at their branch to deposit R50. And when it was my turn to attended the consultant indicated that they can't close it because there "were outstanding charges on the account" but when she showed me on their system it only reflected the R42 that was outstanding, the R6 they charged me for the deposit and the balance of R1 they owed me. The consultant enquired from her manager who then said they are not going to write of the "charges" which I am not privy to. I am tired of FNB taking advantage of me with their mafia tactics to extract monies from me. My business Lady O Africa had not been generating income and I on the other hand have been paying more than R85 that I was promised to only pay for a business account . I am writing this as proof that I made every attempt to close my business account and refuse to be held liable for future charges on the account. And also to let other consumers know how FNB treats their clients.
58 replies
88 months ago
Verification of FNB Home loan documents
These attorneys failed to verify my documents from FNB that had a discrepancy of an interest rate. The initial documents from FNB at an interest rate of 11.40% which I based my decision on to accept the home loan & even signed off, was no longer the same as on the documents that they sent with the commissioner reflecting an interest rate of 13.50% for me to sign off in order for the bond to be registered. Upon signing the documents with the commissioner who was in a hurry for another client, I asked if the documents from FNB were the same & I got told yes. When I send them an email to the Tim Du Toit Attorneys they reverted indicating that the onus was on me to verify the documents which doesn't make sense for me since these services they are suppose to render.
0 replies
88 months ago
Home loan
FNB wants to cheat me. They went about my Home loan application in an unethical manner. I was offered financing at an interest rate of 11.40% which I based my informed decision on & signed off the documents. But later the Du Toit Attorneys failed to check the discrepancy of the interest rate showing 13.50% on the documents they brought to me to sign off so that the bond could be registered. Now FNB wants me to pay the bond installment at 13.50% & refuse to fix the discrepancies they caused in the first place. I budgeted for an interest rate of 11.40% not 13.50% which is beyond my affordability that's why I agreed to go into business with FNB but now they are acting as thieves. I want the interest rate to be corrected immediately before my first installment runs end of the month of January.
105 replies
92 months ago
Credit card
FNB refuses to close my credit card which I don't use but they keep on charging me banking fees. I've requested a recording which we as clients get promised when we take up a product but it was never sent to me. I've escalated the matter and sent my complaints via the customer care email but the 48 hours turn around promise was just a lie.
105 replies
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1 Star
4 (100%)