NN
Noxolo N
Active since Oct 2018
6
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Reviews
6 reviews31 months ago
A condescending care consultant
I made a call to the MegaWatt care centre at 18h09 08/10/2023 and I got through to Pule. He was rude and impatient as a consultant. He guided me through a process trying to help me with my problem, and when I wanted to confirm and clarify what he had relayed to me he told me I am not listening. I proceeded to tell him I am simply trying to make sure I got everything he said correct he continued being rude and implying at my competence and assuming I am not attentive. If he is treating a 27 year old like this who can grasp average matters about technical matters I fear for an elderly person who will need patience and proper guidance should they have such a matter or anything technically related. Even if his time is pressed this is not the service a customer deserves irrespective of him being the service provider.
0 replies
60 months ago
Great customer service
I would like to thank Confidence Mathebula for her assistance and patience in helping me fix my problem.
53 replies
81 months ago
Longrich
I can successfully rate the sanitary napkins (pads) with a great 8/10. I suffer from dysmenorrhoea secondary (most severe menstrual pains) and I started these napkins this year - regretfully - as they helped me immensely with little to no pains on some cycles. Noluvuyo Hani a great business woman at mind and at heart has been considerate to my needs as well as to the needs of all her customers. Contact her +27763356704
0 replies
81 months ago
Bad service
I am an unsatisfied customer again with this telecommunication network. On the first of each month I receive my data allowance of 2GB daytime and 2GB nighttime data. Unfortunately on the 2nd of September my day time data had already been depleted within less than 24hours and I did not understand how as I have monitored my data usage. I called the service provider and it was still unclear as the consultants have no access to a detailed data usage log, however I was told one of the social media sites that was a contribution to this depletion was 'Facebook' and I have not had an account nor alternative used the site for >10 years; and WhatsApp (which I account for). Another concern is that my nighttime data has not depleted and my usage and sites I enter during this period are no different to the ones I had used during the period in which my 2GB daytime plan depleted. Moreover, when I went into the Cell C app I recognised two devices connected to the router and yet there was no other device connected at the time from myself or individuals around me and again the consultant could not verify the second device. I understand the training to the call centre consultants is relatively limited and disadvantageous to the paying customer but no alternative assistance was rendered to me at that moment but a nere email to the customer service centre - with little information to the response time, might I add. May I please request an investigation to this matter with descriptive answers as to my usage of data. I do not have Facebook; WhatsApp in less than 12hours does not claim a substantial amount of data and any other site used for that matter.
210 replies
91 months ago
The Incompetence Of Cell C call centres AGAIN
I just left the Cell C store at Mall Of Africa because my pocket route has stopped working a week again. Therefore I was going to inquire on it's software update. My review now is that, my contract was renewed May 2018 from a previous 24 months contract for the R99 4GB (day time and night time) plan of 2016. Upon my consultation with the technical advisor(s) and manager today 23 October 2018 at the Mall Of Africa store I was informed that in fact my contract was not renewed to keep the previous plan (which is no longer a promotional package) which was the request from the account holder. Unfortunately the contract holder was not informed of the current changes: that the previous plan was no longer available and that the insurance would lapse; also, that the router would have to be renewed as the warranty would expire. She was assured instead that the previous benefits would still remain but juat the span of the contractual agreeement would be amended. Instead, with this new plan (renewed contract) the payments were made to the sim card for a 2GB day time for R99. The problem now is that because I was not updated of this I exceeded use and made extra payment amounting to approximately R200 since May 2018 as I still believed my serviced were still night and daytime data. I would kindly like to be reimbursed for the debit payments I have been making since I was not given thorough information with regards to the contractual benefits of the renewed terms (I was made to believe I would still receive the same benefits for the same payment). Also, can Cell C customer service call centers be reviewed as this supports the incompetence I had reported in my previous review (not related). No one knows anything from the consultants to the supervisors. Thank you to the staff at Mall Of Africa.
210 replies
92 months ago
"Blacklisting" a phone without reason
I have been having a problem with my phone being "blacklisted". The phone has been in service and functioning for 4.5 years and recently in July 2018 my phone started giving me a 'sim network unlock pin' prompt that at first I mistook for a puk number; however, I have never had a sim pin on my phone. Now realising that I am coding the wrong pin I eventually called Cell C regarding my problem and NO ONE, neither the consultants nor the TECHNICAL SUPPORT TEAM from Cell C seemed to recognise this sim unlock pin. Even today when I had called, no one has an idea of my problem. Now, because the phone was originally bought at MTN I called their service centres and visited their stores to enquire about my problem. The manager at the Mall if Africa store, after having spoken to the front desk consultants, told me my phone was blacklisted. I was advised to write an affidavit and bring the phones proof of payment, I would have done that but problem was the phone was never stolen nor was it a contract phone so I had no statement to write regarding my phone's condition. I called the service centre to ask if my phone had been blacklisted, and apparently not. MTN also realised that I had not used their network for over 3 years and they informed me that there was nothing they could do because I was not active in their system anymore. One supervisor (from MTN) and a consultant from the BlackBerry department (from Cell C) informed me of the processes required for any individual to block my phone, which would be provide ID number and the IMEI number of the phone - no one had access to these details. Going back to Cell C and explaing this incident, yet again, and explaining to them that this prompt had occurred when I was using their network I was told by every consultant, technical support consultant and supervisor that I could not be assist because the problem is not with my sim card and those are the only queries that could assist me with. One supervisor had even told me to code the puk number - exposing the geeat length of information the network provides it's servuce consultants. Prior to this, I first started at a Samsung store and the technical support member there had explained to me that they would not block a phone but rather it would be the service providers; the only assistance they could provide me with would be to change my entire phone board which would cost me R2000+, especially because my phone is a 2013 model. Now my phone has been off service from the week of the 6th of July 2018 until today 07th October 2018. Internet sites sell packages from overseas at over R500 but I should be our service provides that also have these pins because they also buy phones for their networks and upon requesting a phone to be blacklisted, it would be an obvious scenario that they do keep these pins. This is in reference to Cell C telling me "they do not keep pins". Now I am not sure who should help me in my case. Cell C, MTN or Samsung? Again, how was my phone locked when I had been using the same sim card (Cell C) for more than 4 years on PRE-PAID and yet I get this problem, and it is no one's fault? My phone appears to be not blacklisted on any service network but my phone will not support any sim card? PS. I will add the names of every individual I have spoken to regarding my problem until I have my phone fixed and someone taking responsibility.
420 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)