SM
sifiso M
Active since Oct 2018
3
Reviews
0
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Reviews
3 reviews81 months ago
DEFY management Dont care about their customer
I bought a fridge on Game store mall of Africa in 2016, A Defy Product. after a year the fridge stopped working , I reported the issue to the game store and they sent a technician to fix. however this year the fridge started having the same problem, this month alone I have logged 3 calls with DEFY Call center but still I don’t get a joy ,the fridge will work for couple of days then stop after their technician fix it . last Wednesday( ********** 9) a technician was sent to my place to fix it and he replace some broken part for the third time in the past 3 months, however when I got home later that evening I found out the fridge was not working again. I called DEFY Call Centre and they told me they were going to send a technician again to check what is the issue Nobody came, on Monday 13/07/2019 I spoke to Eddy their technician manager ,he promised to call me back He didn’t , I have been calling every day since Monday to get help and it seems nobody is willing to assist. Every time I call their Call Center i'm being told they will send the technician ASAP. It been 7 days now. Call reference ********** i ask them to them replace the fridge but they are refusing and also also explained to them that my +3000 worth of meat had to throw it to the bin because of this default It seems defy is not willing to assist
0 replies
81 months ago
complain
I bought a fridge on Game store mall of Africa in 2016, A Defy Product. after a year the fridge stopped working a log , I reported the issue to the game store and they send a technician to fix. however this year the fridge started having the same problems, this month alone I have logged 3 calls but still I don’t get a joy ,the fridge will work for couple of days then stop. last Wednesday(07082019) a technician was sent to my place to fix it and he replace some broken part, however when I got home later that evening I found out the fridge was not working again. I called DEFY call centre and they told me they were going to send a technician again to check what is the issue Nobody came, on Monday 13/07/2019 I spoke to eddy their technician manager ,he promised to call me back He didn’t , I have been calling every day since Monday to get help and it seems nobody is willing to assist. Every time I call the centre I have been told they will send the technician ASAP. It been 7 days now. Call reference 1153201
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)