SD
Sean D
Active since Oct 2018
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
Account Freezing and Poor Customer Service
Dear Capitec Team, I am writing to formally lodge a complaint against Capitec Bank regarding an ongoing issue with my account. Capitec Bank has unjustly frozen my account, accusing me of money laundering without any clear explanation or evidence. As a loyal customer, I feel deeply misused and unfairly treated, with the bank essentially treating me like a ********. Following the instructions from Capitec’s Head Office, I visited the branch for assistance, only to be told by the staff that they do not know how to resolve the matter. Despite my attempts to escalate the issue, I have been unable to get any meaningful response. I have requested management to contact me, but more than 3 hours have passed with no follow-up or resolution. This situation has caused me significant stress and inconvenience. I am extremely disappointed with the lack of support and the poor level of customer service provided by Capitec Bank. I am requesting immediate intervention to resolve this matter, as well as a formal explanation of why my account was frozen. Please refer to case number: 02321422 for further details related to this issue. Thank you for your attention to this matter. Kind regards,
2 replies
36 months ago
my heartfelt appreciation for the exceptional pet insurance
Dear Rachelle Fritz and Dotsure Team I am writing this email to express my heartfelt appreciation for the exceptional dog insurance services provided by your company. I wanted to take a moment to acknowledge the peace of mind and support your insurance coverage has offered me and my beloved furry companion. Since enrolling Luna in Dotsure's insurance program, I have been thoroughly impressed with the level of care and attention I have received. Your prompt and efficient customer service, coupled with the comprehensive coverage options, have made a significant difference in our lives. I want to extend my gratitude to your dedicated team for their professionalism and commitment to excellence. The seamless claims process, clear policy explanations, and knowledgeable representatives have truly made a positive impact during some stressful moments. It is reassuring to know that my dog's well-being is protected and that I can provide the necessary medical care without financial worries. Moreover, I appreciate the transparency and openness in your communication. Your team's efforts to keep me informed about policy updates and relevant information regarding my dog's insurance coverage have been invaluable. It reflects a genuine commitment to ensuring the best possible experience for your customers. Please share my gratitude with everyone involved in providing such remarkable service. Your commitment to the well-being of animals and the pet owners you serve is truly commendable. I will not hesitate to recommend Dotsure Animal Insurance to friends, family, and fellow pet owners, as your services have exceeded my expectations. Once again, thank you for being there for me and Luna. Your dog insurance has been a lifeline, and I am grateful for the support you have provided. Keep up the outstanding work!
1 reply
48 months ago
Awesome Service
I got the best service from Gershwin Lewis. He explained the difference between all the plans and advised me on what plan will work for me. I must say Gershwin Lewis is very knowledgeable about your products and will recommend him to my friends
1 reply
55 months ago
Besure to use Dotsure
I just received the best phone call from Mazibulo Thank you for your time and service. it was really easy talking to you.
1 reply
90 months ago
Really bad service.
Ordered PLA from Stephans website that stated there is stock available. on the 27 Dec 2018 made my payment and Whatsapp Stephan to confirm if I can collect. my order. Stephan informed we that there is no material in stock and that he will be getting in the 2nd of January and that he will need 2 days to complete the order. Yesterday Whatsapp Stephan to ask for an update of my order. Read the WhatsApp and did not reply anything. Today 7 of January 2018 Whatsapped again with no success. Will not recommend placing an order with Filament Factory. Lack of communication will be the downfall of this business.
2 replies
93 months ago
Best Service Ever
Just want to do a shout out to Lonwabo Mdepa. Awesome service and great advise. Thanks for your friendly service. Miway has a reel keeper here.
1 reply
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)