HL
Hennie L
Active since Oct 2018
2
Reviews
0
Industries
Reviews
2 reviews17 months ago
CMS - Securing Exploitation
I had a CMS account for over 4 years Paid R650 loyally every month no issues The service was never a problem But Covid hit and I lost my job At first I tried pay CMS above anything else because of the value I place of keeping my family safe But the first time I could not make payment it was not even 3 days late, before a cheeky clerk phoned me and gave me lip I explained that I lost my job and even asked her to cancel the account or pause the service She did not care for much and just kept trying to get blood from a stone I was so ticked off I decided to ignore them 2 months later me and my family got evicted where we were renting anyways No more need for CMS They have had fly by night attorneys email and threaten me of “means in which they will find out where I live” and all sorts of militaristic tactics Pathetic It’s now 3 years later the bill is almost R6000 CMS I asked to cancel the service, over the phone 1. The account you hold me accountable for is R1950 2. IF you wanted to hold me for anything, you should hold me for R650 I owed before cancelling 3. IF you hold me for R650 BEWARE IN DUPLUM. 4. Adding R4000 legals fees on a R1900 account as your risk not mine 5. Above everything - IF you KNEW ANYTHING about client service you would have scratched the R650, and you would have had a GOOD review from me I am not paying this garbage amount you and your legal representatives keep threatening me for. Your financial/ legal exploitation tactics is all but service, and pathetic
0 replies
91 months ago
Can't resolve problem - here's your bill
My wife's phone has been inactive since Friday 12 October. I reported in on Saturday 13 October. They told me they have to report it because apparently simswop won't work either. By 19 October, after receiving absolutely no feedback as to why my wife can't use a phone that has free minutes and data, I decided to phone in and escalate. So a very helpful Patricia, whom I can commend for her effort, kept phoning me back trying to keep me up to date. But ultimately, regardless how splendid she was in trying to help me, Vodacom as a team just kept passing from one department to another and was altogether utterly useless in sorting out my problem. Two weeks with a phone that does not work, but don't think for a second Vodacom forgot to send the Bill. Thanks Vodacom. Don't forget to run my bill on 3 November for the service you were incompetent in providing
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)