IV
Ina Van der walt
Active since Nov 2018
2
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2 reviews18 months ago
**** alert
Worst experience EVER. We booked our Renault Stepway into Canterbury on Clare to assist with a timing chain that was faulty. We agreed to pay a deposit of R10500 before they would start on the car - full quote just over 18k It took them a week to order parts, then it took another week to do the work. After 2 weeks we were informed that the car was still not running, and that there was another issue with the car, and that they had to remove the engen again to see if they could find the issue. After 3 weeks the mechanic called us to inform us that there is a huge issue with the engen, and that it would never run again. They informed us that they could assist with replacing the engen. We asked them to stop all work on the car, so we could figure out what our next steps should be. The car was still under a finance agreement, and I immediately contacted Renault to go out and assess the car so we could try and trade it in for a new car. And this is where things get VERY interesting. Renault went out to look at the car, and informed the mechanic that they will be doing a full assessment on the car to assess the trade in value. Later the same afternoon, the mechanic called my husband and told him that he made a HUGE mistake. He inserted the timing chain incorrectly, and that was the reason why the engen was not working and made a terrible sound. The mechanic apologised and informed us that the car will be ready and driving by the next Monday. This felt like an elaborate ****, where they tried to milk us for as long as they could. Once Renault got involved, they realised that they will not be able to **** us, and backtracked on their first assessment. By now, I have lost all faith in Canterbury on Clare. I requested to pay half of the outstanding amount on the day of collection and the balance in a few days time, to give us enough time to get the car assessed by Renault, and for us to test the car. They were not accommodating at all. We paid a deposit in good faith, believe every story they told us. I am so absolutely dissapointed in the service, and how I was treated by Tanya the receptionist. She told me that they are not a credit service provider, and that I needed to pay the full outstanding amount before they will release the car. I assumed, that after the very bad customer experience that we had, that they would be more understanding, and try to salvage a bad situation. I was so very wrong. You will most definitely be ****med if you use Canterbury on Clares.
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91 months ago
NOT the sharpest tool in the shed......
Our car was broken into and a few weeks ago. The battery and the radio was stolen. We contacted Smith’s auto electrical in Observatory for a quote. Mike came out, gave a quote. We excepted the quote, and he replaced the battery. The car made a funny krrrr noise when it started, but he asured us that he will fix it once the car is in his shop to replace the radio. We Finally made the appointment to replace the radio, just to find out his shop moved to brackenfell, it takes me 40min to drive out there to find that he haven’t even bought the radio yet. I had to wait 2 hours to replace a radio, and btw, he didn’t have the radio in stock (I made an appointment to replace the radio) He phoned twice in this time to ask questions about what radio we want. Firstly, he quoted R1995 for a radio. Hoe can you quote if you don’t know what product you are looking at. Secondly, the radio he installed isn’t one you can quickly take out when you park your car. We didn’t specify this specifically, but you would assume that common sense is used when you replace a stolen radio????? What, should we just leave it in to be stolen again. When we asked to return this radio for a different model, where the face can be removed, he said it want specified, so no we can’t. I don’t think this is great service at all, and I won’t recommend this business. A one man show, that took over an existing business with a great reputation. Not the sharpest tool in the shed if you ask me.... I will not recommend him to anyone. He also overcharged me with R300 rand, and claims it was a mistake. He didn’t fix the krrrr sound, because apparently many cars makes this noise, and it wasn’t included in the quote. Well, I’ve never driven a car that made such a noise before, and dont think it is normal. Steer clear of this business people. Common sense is not part of the quote.
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