MS
Makati S
Active since Nov 2018
4
Reviews
0
Industries
Reviews
4 reviews51 months ago
Worst mistake of my life
This is the worst experience of my life. Kusa puppies for sale sells puppies in their website. Once you enquire You deal with Johan Swardt who sends pics of the puppies and asks for full payment. The payment included delivery of the puppy, it was R4500. He then links you with a courier company called Airlinks couriers. They send you confirmation of delivery and then Carlson Pillay sends you and email with information but then requests that you buy a new crate for the puppy to travel because of the weather conditions. Johan acts like he doesn’t know this information and indicates that you should confirm details with the airlinks courier company . Airlinks couriers wants R475 for the crate and R8000 refundable deposit once the puppy is delivered. Then they request you pay an insurance policy of R17000 which is required for the dog to travel. Once I refuse to pay then ask for my refund and that the breeder collect the dog, then they ask you to send a cancellation letter. Once Airlink receives it they no longer respond and the block you or change their password.
0 replies
90 months ago
STA Travel worst service
Hi I was suppose to leave at 1pm today using STA Travel to Doha then to Vietnam. When I got to the check in counter I was told I needed a visa. My agent was not aware of this and told me she thought my previous agent who resigned would have informed me. I told her to come up with a solution.she told her Manager who said we can reschedule the trip but I would have to pay in R6300 pp to move the date by 2days and my boyfriend would have to do the same. I was told I would only get a R3000 refund if I cancel and I was shocked because my trip was R13290. Alternatively I can fly in March for an addition R8400 for me and my boyfriend .I asked to speak to the manager and she was in a meeting and I was told to speak to the regional manager who is in Cape Town his name is Devon. Devon said those are my only options and he did not even apologise for the incident. He said his team followed protocol and it was my duty to check if I needed a passport. He referred me to a confirmation letter stating somewhere that the onus is on me to check visa requirement.He indicated that the agent sent me the standard form email asking me if I need a visa 10days ago,I told him that I didn’t know I required it because no one informed me. He then said this whole thing is unfortunate and that he is not willing to negotiate further. I was shocked I was ready for my trip and I booked my leave. Sta took their commission but couldn’t inform me I need a visa.
0 replies
90 months ago
Telkom contract (bad service)
I asked Telkom to cancel my cellphone contract as it has come to an end and instead they cancelled my router contract which was 10 months old . I called them to rectify this error and they agreed that this was an error on their part. My router contract was cancelled on the 3rd of November and every time I call them they inform that they will escalate the matter to the cancellations department in order for them to reinstate my router contract. I went to the store to see if they can help me and they told me that there is nothing they can do. They also told that because my contract was only 10 months old I will be charged cancellation fees. I did not enjoy the the WiFi router service for the month and I have paid for them already. I hoping to be reimbursed for this month and for the cancellation fees to be reversed.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)