Active since Nov 2018
Postur's behavior appears to involve dishonest practices, including accepting payments for orders they fail to fulfill and ignoring customer inquiries. I placed an order with them in July 2022 and attempted to follow up on my purchase, but received no response. Only after resorting to social media to voice my concerns did I receive a reply, a whole year later, requesting my order details, which I promptly provided. However, they claimed they couldn't trace my order. To compound the issue, they now refer to a clause with a past deadline, effectively cutting off any further communication regarding the matter. As a result, they have taken my money, and I have yet to receive the product I paid for. I strongly advise against making purchases from them!
DON'T buy from the Jacuzzi Team! They advertise via Facebook Messenger and is very quick to reply to messages, UNTIL you pay money over. Even though the guy called me back after numerous messages that I left, I still struggled to get a Jacuzzi cover from him. It is only when I got his bank account frozen that he immediately delivered a cover which was not the right size. I requested a refund and he said that I should give him 2 days to rectify the problem. The correct size Jacuzzi cover did arrive after the 2 days (quick manufacturing considering it takes 7 to 10 days for a cover as per order), but after all the rain experienced and with the Jacuzzi being outside, the actual cover collapsed in the middle! Poor quality and a waste of money! It is sad in today's times where one wants to support small businesses, that it caused so much stress and not happy with the outcome! So, my advice is don't pay money over as you will have problems getting your order (if anything). The website looks legit - https://thejacuzziteam.co.za, but it is not the service or product quality that you get!
On buying our home, we 'inherited' the 'guarantee' for the outside room roof as there was a previous roof leakage problem. A few months on, there was another leak issue. The 'guarantee' fell away as now it was a 'different' problem experienced. We had to pay to have this fixed and the original 10 year guarantee went down to 2 years. A few months on, we had the same problem within the 'guarantee' period and at great expense, we had to fix the entire roof due to 'another' problem. We got a 10 year guarantee this time round. Needless to say, 2 weeks later and after we were promised that the roof won't give us any more problems, it did. The same problem occurred and the roof was still leaking after the rains we had. The 'new' replacement roof gave us more problems than before due to poor workmanship. I remember at the time of them doing the roof, Cassie, the owner and his 'business partner' was never around to supervise the job. I think they probably got their labour from one of those guys outside Builders. No post inspections were ever done and they were more concerned about receiving their payment, never to be seen again. Our driveway is full of oil marks from their bakkie and which they said they would clean, and we are still waiting. After numerous attempts to get them back to the house to fix their mess, they never arrived with a promise after promise that they will be here 'tomorrow'. So bottomline is that although there's a so called guarantee in place, it seems to me that they never have the funds to back up their guarantee, hence we always had to pay extra everytime. The roof has now already costed us a small fortune by using them. In my opinion, they are not experienced in their field and are just ripping people with very poor workmanship, never to be seen again. We now had to s**** this 'guarantee' due to them never arriving to fix it and had to restart the process over again with a highly recommended and more experienced and established bigger company. And yes, at great expense again. Don't use this one man business CJH DIETRICHSEN who claims that they specialize in roofs, waterproofing and painting. Owner: Cassie. He/ they don't care. I think they're located in the Roodepoort/Krugersdorp area.
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