RK
Ravi K
Active since Nov 2018
2
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0
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Reviews
2 reviews86 months ago
: Disappointing Service :
I'm writing this complaint as a very, very disappointed client of Renault. My husband purchased a Renault Kwid for my birthday 2018 Dec - we were discussing various options before finally settling on Renault. After years of being of Ford clients we broke away from this relationship for the first time in 11 years to deal with Renault and I must stay, from the very beginning this client-dealer relationship has been a nightmare. The following to give you an idea: - The car was handed to us late - When we finally took delivery we noticed that smash-and-grab was not on the car. This is standard with all cars due to safety reasons. It was not communicated that there will be no tint and neither was it offered at an additional cost. - we waited over a month for the stickers to be delivered - we waited longer than necessary for the licence plates to be delivered - After about two months I heard a noise when braking that should not be heard on a new car. -Car's alarm system, doesn't work properly. there is no indication weather car is locked or unlocked. It doesn't make any noise when indicating if this is locked. -One day alarm system doesnt want to go off, had to sit in the car to press the button on the key to shut the noise for few minutes & then it starts making noise again. -There is no alarm or indication when you forget to switch light off, after a while when you come back to the car battery is flat. I think a customer should be told what are the faults with this Kwid Model before selling it to the customer. I was informed by the driver who collected me, that all the Kwid's have a problem with breaks majority are coming back to the service center........ which finally brings me to the issue that really boils my blood. My husband went to the dealership yesterday to find out what was wrong with the car. He was told to leave the car and that it will be looked at and fixed and be ready by 17:00. Please take into account that he did this on an off-day after working 7 days straight. He was told that someone will collect him to pick up the car - this was a blatant lie - as was it a lie from the mechanic who said that he's almost at the dealership to collect the car. This morning he was picked up late - AGAIN please consider that he needed to be at work latest 8:30. When he arrived at the dealership he was notified that the car was not ready. After phoning numerous times nobody could be bothered to return his calls. This is pathetic service and I am ever so sorry that we walked away from a decade long relationship with Ford where service is over-the-top. I need a response to this complaint or I will take it further with your superiors. I tried calling Renault Yesterday, I was sent from pillar to post this is Renault Head Office in SA. the only thing I could get yesterday is name of Manager Neil Van something.... sorry can't remember. other than that just frustrated my self by calling.....
0 replies
90 months ago
KeyDirect Scam SMS deducting money
I received a SMS saying that debit order will go through my account on specific day for 115.00ZAR. I have never ever heard of this company & Never authorized any debit orders with my bank. I asked my bank to help & they said I need to speak with KeyDirect. This is horrible how can someone just start deducting money from your account. Where on earth do they get our details.........
0 replies
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