CG
Celine G
Active since Nov 2018
4
Reviews
0
Industries
Reviews
4 reviews15 months ago
Delayed Virtual Card Transactions - Error from FNB!!!!
How can FNB experience a delay in processing virtual card transactions for literally almost a month between 25-31 December 2024 and then send me a petty in contact message "sorry for the inconvenience" now my account is in like a minus R3500 because I only get paid on the 25th of January 2025 due to your technical errors and now I am short again for the following month????? How can we budget if you guys cannot even give us an accurate and timeous reflection of our balances and only debit / process payments a month later??? This is ridiculous man - what to do now??? Are you guys going to compensate me for your errors??? I am getting so sick of all these issues with you guys month after the other!!!
106 replies
16 months ago
USELESS CUSTOMER SERVICE - VERY FRUSTRATED FNB CUSTOMER
I am livid at the moment, every year FNB debits my account earlier than my pay day in December and then I need to spend time going back and forth trying to reverse this!!!! I do not know how many times I need to tell these people that I do not get my salary earlier and then they just say an SMS was sent (WHICH I DO NOT FIND BY THE WAY) I have been transferred to 5 different people just today and then they say I must wait 24 hours for it to be reversed (they can literally see the debit orders that went off, but need 24 hours to reverse it) this after the other consultant said it did not go off!! The lack of customer service is terrible and I have just been having issues upon issues with them! They are not helpful at all and I am considering going to another bank - I am gatvol!!!! Few years ago I had a *****ulent transaction on my account, they did not assist and I lost R3000!!! I have been with them for more than 10 years and the lack of support is ridiculous - I am really going to start looking for another bank, I am beyond tired of their ****ty service every time there are issues.
56 replies
25 months ago
Worst Customer Service!
I placed my order and upon receiving my confirmation email I noticed I had ordered the incorrect shade of the contour stick. I then immediately emailed them and advised them of this and asked if they could change it to the correct shade before sending my parcel. I also sent a whatsapp and then IG DM, they still have not responded to my email or whatsapp two days later, on IG they advised they cannot change my order but they can send it and I can send it back and once they receive the item back they can send me the correct shade at an additional cost of R160 - make that make sense please???? If my parcel has already been shipped I could understand, but my order is literally not even packed yet and due to still be processed why not just give me the correct shade, I have advised in my email what the correct shade is now we need to go back and forth sending parcels around at extra costs?? This is absolutely ridiculous and it is the worst customer service I have experienced in while. They do not care about their customers at all! Highly disappointed and will not order from them again.
0 replies
50 months ago
Cotton On is a Bit Expensive
I am a bit concerned at how expensive Cotton On has become. For the quality of clothing it is not justified to be honest.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
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1 Star
3 (75%)