Active since Dec 2018
Do not ever buy travel insurance from the One Stop Travel Group as they are associated with Linkham Travel who do not make buyers aware of the terms and conditons of the insurance. We bought travel insurance through One Stop for my daughters friend in case her USA visa was denied. We purchased the Insurance after we had submitted the visa application. Neither the lady from One Stop or Linkham Travel advise me that the policy would not pay out if it was taken after the visa application had been submitted. Why would I take out a travel insurance if I knew it was not going to be valid. They took my R1000 and are now stating that they cannot pay us because policy was taken out after visa application. Thieves the lot of them.
Please check your statments if you have an account with AC Brabys . We only signed one debit order for our account but was debited with someone elses account for over 10 months. After querying what the second debit order was for I was told that we had been debited with someone elses account. Upon requesting as to how they had gained access to the second debit order no answer was given. They then apologized but questioned me as to why it took me so long to inquire as to why there were 2 debit orders coming off our account. If I had not brought it to their attention I will still be paying someone elses account. They only refunded me the debit but not the bank fees,
Resort is infested with flies as soon as you start cooking and remain the entire day no measures have been put in place to combat this like zappers or even Insecticide Spray. Resort has load shedding twice a day, no generators or gas cookers so that guests can prepare meals. You have to pay for them to change your towels, Hair Dryers and anything else you may need the chalet only comes with toilet paper and soap. Late checkout fees are R50 an hour. The manageress is very rude and on departure said that she did not care if we gave the resort a bad review or if we never visited there again.
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