LB
Leslie B
Active since Mar 2009
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Takealot vs Amazon
I am so frustrated with Takealot. I bought my daughter a birthday gift which after a few days stopped working. I logged a return, and Takealot came back to say it would not be replacing the defective item and that I need to order it again. Upon further investigation it was because the supplier had since increased the price of the product. Therefore I would now need to replace the faulty item at a higher price. Terrible. I now purchased a shower head which was great for a few months, and then one morning when I opened water to shower, the head split open. I again trusted Takealot with the replacement only for it to be rejected, and for them to say it was my fault. I have attached the correspondence below. I propose we stop buying on this platform until we get better service. In this economy every rand matters. Lonwabo.D (takealot.com) Feb 20, 2025, 09:54 GMT+2 Good day Leslie Thank you for your patience. We regret to inform you that your return (insert return ref) has been declined. Your return was declined due to user damage. In terms of our returns policy: The following will NOT be regarded as defects and will not entitle you to a return under section 3: faults resulting from normal wear and tear; damage arising from negligence, user abuse, or incorrect usage of the product; damage arising from electrical surges or sea air corrosion; damage arising from a failure to adequately care for the product; damage arising from unauthorized alterations to the product; where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to Unboxed Deals or used products, signs of handling and/or repackaging. To find out more about our returns policy, please visit: https://www.takealot.com/help/exchange-return-policy We, unfortunately, cannot make an exception or accommodate for this return as it allows precedent for returns to be concluded out of its return policy. We are terribly sorry that we are unable to accommodate your request Regards Lonwabo.D [6R340Z-XPMWV]
0 replies
14 months ago
Takealot poor service
I am so frustrated with Takealot. I bought my daughter a birthday gift which after a few days stopped working. I logged a return, and Takealot came back to say it would not be replacing the defective item and that I need to order it again. Upon further investigation it was because the supplier had since increased the price of the product. Therefore I would now need to replace the faulty item at a higher price. Terrible. I now purchased a shower head which was great for a few months, and then one morning when I opened water to shower, the head split open. I again trusted Takealot with the replacement only for it to be rejected, and for them to say it was my fault. I have attached the correspondence below. I propose we stop buying on this platform until we get better service. In this economy every rand matters. Lonwabo.D (takealot.com) Feb 20, 2025, 09:54 GMT+2 Good day Leslie Thank you for your patience. We regret to inform you that your return (insert return ref) has been declined. Your return was declined due to user damage. In terms of our returns policy: The following will NOT be regarded as defects and will not entitle you to a return under section 3: faults resulting from normal wear and tear; damage arising from negligence, user abuse, or incorrect usage of the product; damage arising from electrical surges or sea air corrosion; damage arising from a failure to adequately care for the product; damage arising from unauthorized alterations to the product; where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to Unboxed Deals or used products, signs of handling and/or repackaging. To find out more about our returns policy, please visit: https://www.takealot.com/help/exchange-return-policy We, unfortunately, cannot make an exception or accommodate for this return as it allows precedent for returns to be concluded out of its return policy. We are terribly sorry that we are unable to accommodate your request Regards Lonwabo.D [6R340Z-XPMWV]
0 replies
97 months ago
Very dissapointed
Very bad service. The customer service centre drops calls. The fibre is very weak. Maybe its MTN also providing sub standard service. I call them daily about my fibre. I have a 20 mg line but get 0.3 - 2 mg upload and download.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)