TP
Tino P
Active since Dec 2018
3
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3 reviews9 months ago
GWM shocking customer care
GWM Tank 300 Overheating & Poor Customer Service • Date/Time of Incident: 21 July 2025 at 09:45 • Issue: Tank 300 overheated 25 minutes outside Dullstroom Roadside Assistance: • Contacted GWM Roadside Assistance, which is subcontracted to the AA • Vehicle was towed to Lydenburg, but they’re not GWM Tank dealers • Redirected to Middelburg, which also lacked Tank service capability • Finally towed to Witbank—took 3 tow truck changes one due to unroadworthy vehicle and two due to GWM / AA not knowing what the dealerships specialize in. • Arrival in Witbank: 17:17 (over 7.5 hours after breakdown) Customer Service Issues: • Requested a courtesy vehicle; GWM declined—left stranded 150 km from home (Johannesburg) • Had to book and pay for overnight hotel accommodation • GWM agent Altricia at Customer Care was arrogant, with a “take it or leave it” attitude Repair Process: • Problem Identified: Faulty water pump • Warranty Claim Approval: Took GWM 3 days (approved on 24 July) • Parts Delivery & Repair: Additional 5 days, vehicle collected 30 July (8 days after breakdown) • Post-Repair Issues: • Requested cleaning of engine (due to spilled refrigerant) and inspection of squeaky brakes • Dealer (Witbank Service Manager: Philip) said he cleaned refrigerant “as best he could” and denied brake squeak • Engine remained soiled and brake issue persists
0 replies
28 months ago
Overcharged for extra luggage - slow response time.
I arrived at OR Thambo on the day of the flight, the 17th December and my luggage was over weight.. I accepted that I needed to pay for the extra kilos and asked the check in attendant if I could pay for this via the air Seychelles App, which she responded I could. I proceeded to pay and after three times managed to pay for this via the App.., but realized it had accepted payment for the return leg, which could not be interchangeable for the onward leg. I then asked the attendant what to do and she told me I needed to pay for it at the airport again at the higher prices. I proceeded to the counter to pay for the extra kilos again at a different attendant that couldn’t understand the process and took 30 mins to process this after numerous attempts. I then asked them what I should do with the incorrect payment made earlier and was told to complain to the airline, as they couldn’t help me. I sent an email on the air Seychelles website contact email address and have not even received an acknowledgment of receipt of this mail. I received a mail from Air Seychelles asking for feedback on my experience and proceeded to highlight my experience and disapproval and have still not received any feedback from them. Very disappointing that they’re quick to take our money and very slow to even respond to any query.
0 replies
90 months ago
Novads extremely poor
I ordered a drone advertised on line and paid for it. The advert said it would take 7 days for delivery, but has actually taken 1,5 months and still waiting.
105 replies
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2 (66.66666666666667%)