AS
Air Seychelles
Unclaimed Business
AS
Air Seychelles
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Air Seychelles
Air Seychelles has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Air Seychelles across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Debbie M
1 reviews | Active since Jan 2020
10 Sept 2025, 10:51
Rather chose another airline to the Seychelles
I would not recommend using Air Seychelles. There was a group of us travelling together, including 3 children. The flight was not only delayed once, but twice at the Mahe airport. It is not the most comfortable airport to be stranded at either with little to no air-conditioning. This resulted in our arrival in Johannesburg being delayed by over 4 hours. I've been contacting the airline since 29 July 2025 and they still haven't had the courtesy to respond re compensation.
Helpful (0)
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Debbie M
1 reviews | Active since Jan 2020
10 Sept 2025, 10:51
Rather chose another airline to the Seychelles
I would not recommend using Air Seychelles. There was a group of us travelling together, including 3 children. The flight was not only delayed once, but twice at the Mahe airport. It is not the most comfortable airport to be stranded at either with little to no air-conditioning. This resulted in our arrival in Johannesburg being delayed by over 4 hours. I've been contacting the airline since 29 July 2025 and they still haven't had the courtesy to respond re compensation.
0
Replies (0)OM
Onalerona M
1 reviews | Active since Jan 2020
20 May 2025, 09:03
Slow/no communication on my refund.
I'm going through a frustrating process of waiting for my refund from Air Seychelles with slow/no responses from the airline. I purchased return tickets & the tickets were not issued. I was told that my money would be refunded within 3-5 business days. Today marks the 6th business day according to my calendar. If there was timely or even proper communication from the airline, then I'd be willing to understand. But having no form of communication is frustrating & an inconvenience.
Helpful (0)
|Replies (0)OM
Onalerona M
1 reviews | Active since Jan 2020
20 May 2025, 09:03
Slow/no communication on my refund.
I'm going through a frustrating process of waiting for my refund from Air Seychelles with slow/no responses from the airline. I purchased return tickets & the tickets were not issued. I was told that my money would be refunded within 3-5 business days. Today marks the 6th business day according to my calendar. If there was timely or even proper communication from the airline, then I'd be willing to understand. But having no form of communication is frustrating & an inconvenience.
0
Replies (0)VP
Vania P
1 reviews | Active since Jan 2020
17 Feb 2024, 15:32
air seychelles
Hello EVERYONE! especially those of you from South Africa, I understand that Seychelles is beautiful and we all want to go there but please please I'm begging you, do not use air Seychelles as a means of getting there. Air Seychelles is unambiguously the worst and most dishonest airline company I have ever come across in my life, and I find it shameful that it is still in existence. If none of what it does is *******, it is immoral and plain wrong. From the fact that there are no terms and conditions written on the tickets, to the fact that it repeatedly changes its flight schedule without bothering to give its customers options to freely change their tickets, not to mention cancelling them without a charge (if one is crafty enough to notice that there are actually classes of bookings, and that some separate page contains conditions pertaining to changes and cancellations - not everyone thinks in so twisted a way). I will be sure to mention to anyone I can communicate to that Air Seychelles is a terrible choice, to be avoided at all costs. What a despicable service and terrible experience. I cannot foresee a very long existence for so *********** an airline, and wish you good luck to find jobs elsewhere once it goes belly up.
Helpful (0)
|Replies (0)VP
Vania P
1 reviews | Active since Jan 2020
17 Feb 2024, 15:32
air seychelles
Hello EVERYONE! especially those of you from South Africa, I understand that Seychelles is beautiful and we all want to go there but please please I'm begging you, do not use air Seychelles as a means of getting there. Air Seychelles is unambiguously the worst and most dishonest airline company I have ever come across in my life, and I find it shameful that it is still in existence. If none of what it does is *******, it is immoral and plain wrong. From the fact that there are no terms and conditions written on the tickets, to the fact that it repeatedly changes its flight schedule without bothering to give its customers options to freely change their tickets, not to mention cancelling them without a charge (if one is crafty enough to notice that there are actually classes of bookings, and that some separate page contains conditions pertaining to changes and cancellations - not everyone thinks in so twisted a way). I will be sure to mention to anyone I can communicate to that Air Seychelles is a terrible choice, to be avoided at all costs. What a despicable service and terrible experience. I cannot foresee a very long existence for so *********** an airline, and wish you good luck to find jobs elsewhere once it goes belly up.
0
Replies (0)TP
Tino P
1 reviews | Active since Jan 2020
28 Dec 2023, 14:33
Overcharged for extra luggage - slow response time.
I arrived at OR Thambo on the day of the flight, the 17th December and my luggage was over weight.. I accepted that I needed to pay for the extra kilos and asked the check in attendant if I could pay for this via the air Seychelles App, which she responded I could. I proceeded to pay and after three times managed to pay for this via the App.., but realized it had accepted payment for the return leg, which could not be interchangeable for the onward leg. I then asked the attendant what to do and she told me I needed to pay for it at the airport again at the higher prices. I proceeded to the counter to pay for the extra kilos again at a different attendant that couldn’t understand the process and took 30 mins to process this after numerous attempts. I then asked them what I should do with the incorrect payment made earlier and was told to complain to the airline, as they couldn’t help me. I sent an email on the air Seychelles website contact email address and have not even received an acknowledgment of receipt of this mail. I received a mail from Air Seychelles asking for feedback on my experience and proceeded to highlight my experience and disapproval and have still not received any feedback from them. Very disappointing that they’re quick to take our money and very slow to even respond to any query.
Helpful (0)
|Replies (0)TP
Tino P
1 reviews | Active since Jan 2020
28 Dec 2023, 14:33
Overcharged for extra luggage - slow response time.
I arrived at OR Thambo on the day of the flight, the 17th December and my luggage was over weight.. I accepted that I needed to pay for the extra kilos and asked the check in attendant if I could pay for this via the air Seychelles App, which she responded I could. I proceeded to pay and after three times managed to pay for this via the App.., but realized it had accepted payment for the return leg, which could not be interchangeable for the onward leg. I then asked the attendant what to do and she told me I needed to pay for it at the airport again at the higher prices. I proceeded to the counter to pay for the extra kilos again at a different attendant that couldn’t understand the process and took 30 mins to process this after numerous attempts. I then asked them what I should do with the incorrect payment made earlier and was told to complain to the airline, as they couldn’t help me. I sent an email on the air Seychelles website contact email address and have not even received an acknowledgment of receipt of this mail. I received a mail from Air Seychelles asking for feedback on my experience and proceeded to highlight my experience and disapproval and have still not received any feedback from them. Very disappointing that they’re quick to take our money and very slow to even respond to any query.
0
Replies (0)RE
Rebecca E
1 reviews | Active since Jan 2020
3 Jul 2021, 04:09
Terrible error made by airline
They are lying to a whole lot of clients currently stuck at Male airport due to the airline overbooking. They have not compensated for their error. Terrible experience due to an airline I will no longer recommend
Helpful (0)
|Replies (0)RE
Rebecca E
1 reviews | Active since Jan 2020
3 Jul 2021, 04:09
Terrible error made by airline
They are lying to a whole lot of clients currently stuck at Male airport due to the airline overbooking. They have not compensated for their error. Terrible experience due to an airline I will no longer recommend
0
Replies (0)JW
Jens W
1 reviews | Active since Jan 2020
9 Jun 2021, 17:31
I would be careful booking them
I booked two tickets with them, paid and looked forward to a nice holiday in the Seychelles. However, they cancelled the tickets the very next days and since then delaying either a refund or even a rerouting (I am prepared to pay extra costs) - they actually take the money and well, lean back
Helpful (0)
|Replies (0)JW
Jens W
1 reviews | Active since Jan 2020
9 Jun 2021, 17:31
I would be careful booking them
I booked two tickets with them, paid and looked forward to a nice holiday in the Seychelles. However, they cancelled the tickets the very next days and since then delaying either a refund or even a rerouting (I am prepared to pay extra costs) - they actually take the money and well, lean back
0
Replies (0)IC
AM
Alisha M
1 reviews | Active since Jan 2020
14 Mar 2020, 21:40
Negligence by Air Seychelles
This is absolutely unacceptable. My family and I proceeded to board our flight on the 07 March 2020 and was informed that the airline and specifically Nathasha canceled all our tickets. Nathasha the employee of air Seychelles could not comprehend the email or English . The email dated 28 February 2020 was sent to her as follows: “I am enquiring on the above ticket reference VRINNH. The traveller, Mr PK Maharaj, is unable to travel and therefore will not be using his ticket, 0 6 1210 12270 24 due to unforeseen circumstances. Is there any possible way to get a refund on this ticket or an alternate way to have this ticket not forfeited? I urgently look forward to your favourable response. Kind regards, “ Upon our arrival at Mumbai no one at the Air Seychelles desk that could have assisted us. The Air Seychelles employees at the Mumbai Airport's service was disgusting. When we could not board our flight and I showed Arfat Khan the email sent to Nathasha he said there was nothing he could do and we must purchase another ticket. I requested assistance from him to purchase a ticket however he could not assist claiming that he does not have access to book tickets. Arfat then sent another employee from Seychelles after I requested him to help me. I asked him on numerous occasions and no one at all assisted myself through this stressful time. Arfat then suggested that we go online to book and we did so on my cell phone however your website was not accepting my South African Visa Credit Cards and again I pleaded for help from Arfat however he just sat there and said that there is nothing he can do to assist and it was not his fault. Our Hotel then assisted us to book another ticket to get on the same flight and before the hotel could confirm the booking we asked Arfat to check if myself and my family members names reflected on the system and that all is correct. Arfat then proceeded to check that we were now reflecting to get onto the same flight which you cancelled. Arfat confirmed that our names are now reflecting on the flight and all is correct and our Hotel can confirm our booking. When we proceeded to get the boarding pass at the Air Seychelles counter and Neha advised me that only N Maharaj, A maharaj and DM Misra can board the flight as P Maharaj's name was spelt incorrectly. Arfat was requested by myself to check if all our information was correct and he advised that it was all in order. He failed to do his job properly despite all the stress and trauma your airline has put us through. P Maharaj then could not board our flight and Arfat requested that we cancel our flights and book again and during this whole time no employee of Air Seychelles assisted but they all just stood there and watched us stressed out of our minds. We then went back to book another ticket for P Maharaj due to your employees negligence and by that point we could not book another ticket as it was two hours before the flight. I could not understand why we could not book another ticket for P Maharaj as your flights were delayed and we were only to board the flight at 07:10 when our flight was to take off at 05:30 am. Under all this extreme stress we then managed to get P Maharaj on an Emirates flight. P Maharaj was traumatized, stressed and was scared as she has never taken an international flight before in her life. You placed her in such a circumstance that she was shaking and now will never take an international flight again as she was abandoned in a country that she is not from and no one from your Airline cared. Please note that this lack of customer service is unacceptable and I will be sure to publicise this traumatic experience and the lack of service and assistance from your staff members at Air Seychelles. All the tickets re-booked due to your negligence which totals to the sum of 173931-00 Indian Rupees. We are requesting that we be refunded the full amount which was paid for the new tickets which was booked failing which legal action will be taken. Further to the above, place your self in my family’s shoes . I have an 80 year old granny who cannot walk properly and no one at all at this airport for Seychelles.
Helpful (0)
|Replies (0)AM
Alisha M
1 reviews | Active since Jan 2020
14 Mar 2020, 21:40
Negligence by Air Seychelles
This is absolutely unacceptable. My family and I proceeded to board our flight on the 07 March 2020 and was informed that the airline and specifically Nathasha canceled all our tickets. Nathasha the employee of air Seychelles could not comprehend the email or English . The email dated 28 February 2020 was sent to her as follows: “I am enquiring on the above ticket reference VRINNH. The traveller, Mr PK Maharaj, is unable to travel and therefore will not be using his ticket, 0 6 1210 12270 24 due to unforeseen circumstances. Is there any possible way to get a refund on this ticket or an alternate way to have this ticket not forfeited? I urgently look forward to your favourable response. Kind regards, “ Upon our arrival at Mumbai no one at the Air Seychelles desk that could have assisted us. The Air Seychelles employees at the Mumbai Airport's service was disgusting. When we could not board our flight and I showed Arfat Khan the email sent to Nathasha he said there was nothing he could do and we must purchase another ticket. I requested assistance from him to purchase a ticket however he could not assist claiming that he does not have access to book tickets. Arfat then sent another employee from Seychelles after I requested him to help me. I asked him on numerous occasions and no one at all assisted myself through this stressful time. Arfat then suggested that we go online to book and we did so on my cell phone however your website was not accepting my South African Visa Credit Cards and again I pleaded for help from Arfat however he just sat there and said that there is nothing he can do to assist and it was not his fault. Our Hotel then assisted us to book another ticket to get on the same flight and before the hotel could confirm the booking we asked Arfat to check if myself and my family members names reflected on the system and that all is correct. Arfat then proceeded to check that we were now reflecting to get onto the same flight which you cancelled. Arfat confirmed that our names are now reflecting on the flight and all is correct and our Hotel can confirm our booking. When we proceeded to get the boarding pass at the Air Seychelles counter and Neha advised me that only N Maharaj, A maharaj and DM Misra can board the flight as P Maharaj's name was spelt incorrectly. Arfat was requested by myself to check if all our information was correct and he advised that it was all in order. He failed to do his job properly despite all the stress and trauma your airline has put us through. P Maharaj then could not board our flight and Arfat requested that we cancel our flights and book again and during this whole time no employee of Air Seychelles assisted but they all just stood there and watched us stressed out of our minds. We then went back to book another ticket for P Maharaj due to your employees negligence and by that point we could not book another ticket as it was two hours before the flight. I could not understand why we could not book another ticket for P Maharaj as your flights were delayed and we were only to board the flight at 07:10 when our flight was to take off at 05:30 am. Under all this extreme stress we then managed to get P Maharaj on an Emirates flight. P Maharaj was traumatized, stressed and was scared as she has never taken an international flight before in her life. You placed her in such a circumstance that she was shaking and now will never take an international flight again as she was abandoned in a country that she is not from and no one from your Airline cared. Please note that this lack of customer service is unacceptable and I will be sure to publicise this traumatic experience and the lack of service and assistance from your staff members at Air Seychelles. All the tickets re-booked due to your negligence which totals to the sum of 173931-00 Indian Rupees. We are requesting that we be refunded the full amount which was paid for the new tickets which was booked failing which legal action will be taken. Further to the above, place your self in my family’s shoes . I have an 80 year old granny who cannot walk properly and no one at all at this airport for Seychelles.
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Replies (0)