RA
Robin A
Active since Dec 2018
2
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0
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Reviews
2 reviews89 months ago
The worst viewing experience
For the past 5 years I've been a happy and loyal subscriber to DSTV with the normal little standard definition decoder until in Nov 2018 I received an email from DSTV about a new package and a reduced monthly subscription which includes the Xplora 2 decoder with free installation, "because of my loyalty" (yeah right) however the only condition was paying via debit order, which I then agreed to. A couple of days thereafter my service got disconnected and I was instructed to pay the connection fee or whatever fee it was, whereas I already made an early payment on 28 Oct 2018. I contested this as this was not the agreement I went into and my service was then activated. A week thereafter my service got disconnected again and I received a bill of about R1000. When I called in, the agent informed me that it was the payment for November and the connection fee of R149. Of course I was now livid as I was much better off when I had the standard decoder with my subscription of R899pm. Again I contested this and the balance was cleared, however not long thereafter another disconnection with a bill of R1917. I completely lost it and went off at every consultant I got hold off as no one could explain as to what is happening. Eventually I decided enough is enough and asked to be transferred to the retention's department and there I spoke to a very helpful agent by the name of Nompumelelo Mkhize (and I didn't even write down her name). She explained in detail to me what happened and somehow rectified the error. I was debited by the amount of R1917, however I reversed it as I was only supposed to be billed an amount of R839 which is the reduced subscription including extra view and catch up. Today I went online to make a payment of R839 which is for the month of December and to my surprise I got a bill of R1928 to pay before 07/01/2019. Well it would make sense if it had to be R1678 but where does the amount of R1928 come from? I've been a loyal subscriber for 5 years without any hassle, but this was by far the worst experience I've ever had with DSTV and I would like them to remove whatever was installed and reactivate my standard definition decoder and have my amount to pay rectified.
0 replies
89 months ago
The worst viewing experience
For the past 5 years I've been a happy and loyal subscriber to DSTV with the normal little standard definition decoder until in Nov 2018 I received an email from DSTV about a new package and a reduced monthly subscription which includes the Xplora 2 decoder with free installation, "because of my loyalty" (yeah right) however the only condition was paying via debit order, which I then agreed to. A couple of days thereafter my service got disconnected and I was instructed to pay the connection fee or whatever fee it was, whereas I already made an early payment on 28 Oct 2018. I contested this as this was not the agreement I went into and my service was then activated. A week thereafter my service got disconnected again and I received a bill of about R1000. When I called in, the agent informed me that it was the payment for November and the connection fee of R149. Of course I was now livid as I was much better off when I had the standard decoder with my subscription of R899pm. Again I contested this and the balance was cleared, however not long thereafter another disconnection with a bill of R1917. I completely lost it and went off at every consultant I got hold off as no one could explain as to what is happening. Eventually I decided enough is enough and asked to be transferred to the retention's department and there I spoke to a very helpful agent by the name of Nompumelelo Mkhize (and I didn't even write down her name). She explained in detail to me what happened and somehow rectified the error. I was debited by the amount of R1917, however I reversed it as I was only supposed to be billed an amount of R839 which is the reduced subscription including extra view and catch up. Today I went online to make a payment of R839 which is for the month of December and to my surprise I got a bill of R1928 to pay before 07/01/2019. Well it would make sense if it had to be R1678 but where does the amount of R1928 come from? I've been a loyal subscriber for 5 years without any hassle, but this was by far the worst experience I've ever had with DSTV and I would like them to remove whatever was installed and reactivate my standard definition decoder and have my amount to pay rectified.
105 replies
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