NB
Noel B
Active since Dec 2018
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
**** *****
Zuki easily walked me through what they do, I trusted the and paid R7500 in December. Since payment was made, no response or update was made via email or WhatsApp however they are calling new contacts for new customers to take money from them.
0 replies
10 months ago
VAT increase *******.
You were quick to charge me more when the news came out of the VAT increase and when it was communicated that it won't happen you didn't refund me and are continuing charging me the VAT increase projected price. Please refund me and correct your pricing.
0 replies
14 months ago
Nothing bright about them, just dark days as a consumer.
All of a sudden my internet went down on the 13th and the agents are telling me I'm not on their system and the more I explained I am they tell me I should pay when in fact I've asked to be debited on the 26th as this is on of the dates they force you to be debited on. Now I'm stuck without internet, an escalation has been done and no feedback provided. If I weren't in a position where I feel like a hostage at the whim of this ISP I would have changed a long time ago but because they low-key threaten you with a disconnection period (which makes no sense in 2025) of which I wont be able to join another ISP and also be without internet is utterly disgusting and of ill business practice to myself as the consumer.
0 replies
19 months ago
Distressed because of Supersonic and their lies.
I've been on the phone so much that I've now spent R500 getting this issue sorted. The agent Patience has been nothing short of a ****, she promised me that my issue will be seen to by their respective supervisor and I'll be called more than 48 hours ago to resolve the issue and this has been nothing short of a lie, instead I've had to call several times of which majority of my calls were dropped and today I eventually managed to get through again to Patience and again I was promised to have the supervisor call me today and this has not happened at all. I've explained that I might lose my job because of this and they are not taking it serious and I'm on my last nerve and distressed about supersonic and how they handle business.
0 replies
20 months ago
Unable to work due to Hostage situation with ISP
I've been in contact with them and was promised I would easily be able to switch and upgrade my speeds once my voucher expires, the time came and for a whole week nobody responded or helped. My calls were dropped after wasting so much airtime trying to get through and when I now eventually get through, I'm being told I cannot have my line speeds upgraded until 1 October which is not what I was told I initially. Because of this I am now in a position where I need this upgrade for work and am being held hostage by this ISP. Ridiculous!
0 replies
25 months ago
Terrible just terrible
Your agents are disconnecting calls and airtime is not cheap. It's bad enough we have to listen to many useless options then wait only to be disconnected while trying to get information on my claim which as your misleading Teleprompter says it can be viewed on the website and WhatsApp isn't available. Terrible experience once again.
56 replies
57 months ago
From bad to worse, -5 star rating
Just terrible again, I paid for my voucher as per the usual Standard Bank account and requested for it to be loaded with proof of payment only to be told that they cannot load my voucher despite showing proof of payment and the reason was because I had to pay using Payfast, that was 3 weeks ago and up till this minute I am just getting apologies for my refund which has been escalated each and every time I ask to the finance department. Firstly, what kind of customer service cannot process refunds? Secondly, why do I have to spend so much time to get my refund and suffer due to Supersonic not making any announcements to none of their customers about this change. This is putrid. Thirdly, upon making my Payfast payment I find that I have been paying R399pm for more than a year now when I should be paying R395pm and your people could not bring this to my attention despite having all my details on your system required to communicate such simple changes with your customers, that seems like a red flag and makes me start to wonder if you are POPIA compliant. I want my money back and will also be considering viewing my other options as I had my internet disconnected and had to lose 2 days of work because of Supersonic and the way you handle customers and the level of service you provide.
106 replies
62 months ago
Request for a statement costs more than your monthly premium. Terrible customer service!
I have been through bad before but this is the worst, how can you call yourselves a reputable company but it takes 2 weeks for a statement to be processed. I've requested for my most recent invoice on the 23/02/2020, it is now 2 whole weeks since and all I'm getting is a sorry excuse that the billing team is investigating this. What on earth is there to investigate when a CUSTOMER requests an invoice, statement as your weak customer service agents call it. I've spent almost R300 in airtime and your Zanele bot is just as utterly useless. My request is past extreme urgency and has made me lose more money than just the airtime wasted on your putrid customer service line. I am angry because of the continuous blame shifting, incompetence and terrible customer service including spending so much airtime with no end result and just a promise.
168 replies
70 months ago
Painful horrible and putrid after sales service coupled with many complications in their systems towards customers
It's been 2 weeks of pain in this time of crisis with supersonic. I've been trying to purchase a voucher since 29th June and was faced w the challenge of trying to get my account number from them however it was days and days of toiling and R300 airtime( which is almost another vouchers money) that had been wasted as this could have gone for bread and milk. I took the leap of faith to then transfer the amount and referenced as much as I could but was told by a rep that they can't trace my payment in this digital age. I even went as far as despite risking it, sharing my account number this was from and the cellphone number which my account is linked to as well and I was given this rubbish response from a customer service rep. At the same time I asked for an invoice and up till now have had no invoice, just a regretful headache with supersonic and the low class customer service provided. The systems are the worst in terms of getting vouchers and their reps are terrible when it comes me being a customer. I haven't even mentioned the number of times my calls were dropped. I'm just really sick of it all.
315 replies
89 months ago
Bad bad bad bad bad bad service
It's totally ridiculous and shocking how your call centre agents drop calls on us as customers, it's unprofessional and pathetic for a company of your magnitude and stature to have this culture. I've wasted so much airtime trying to get my issue looked at and was also promised a call back but that was an empty promise. How on earth can you guys allow this.
210 replies
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1 Star
10 (100%)