SN
Sanna N
Active since Dec 2018
3
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0
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Reviews
3 reviews28 months ago
Racial harassment at Vodacom The Glen Mall
I went to Vodacom store at The Glen Mall today, when I got to the store, there was one consultant on the floor helping customers. While I was waiting for the consultant to finish with the customers that she was helping to assist me , a “white” customer walked in the store. Now the white customer and I are waiting to be assisted while we both wait, the manager Noluyanda Voyi came from the back room and saw us waiting and she immediately approached the “white” customer and asked to assist him. Mind you I got to the store first and she didn’t even bother to ask who can she assist first. I felt deeply disrespected and racially harassed as a “black” women. It is a disgrace to experience such behaviour from an individual who is supposed to lead the store. Is this how Vodacom trains their employees to treat black customers? From today I am cancelling all my Vodacom active contacts, I am moving to a different ISP where I will be valued as a customer irrespective of my skin colour. This is the worst service that I have ever experienced, I am traumatised by such behaviour in this current day and age. I urge all black customers to refrain from going to Vodacom at the Glen Mall because you are not valued.
186 replies
56 months ago
EXTREMELY DISSAPOINTED
I was at Mall of Africa on Monday evening for an exchange however I could not be assisted mainly because I did not have the receipt . I explained to the manager that I can provide a my bank statement as proof that I have purchased the item and the purchase was made les than 30 days ago. however the manager insisted that they cannot help me provided that I have the receipt. I left the item in store because I honestly do not understand why do I have to keep an item that I have not worn which costed me R1000 that I had worked so hard for. The is truly disappointing
0 replies
89 months ago
Highly disappointed
I’m highly disappointed with the service I received from this company. On the 8th of September 2018 I purchased a TV unit. On the 9th (the following day) I received a confirmation email stating that my order will be completed in the next 10 to 12 weeks. I was looking forward to get my TV unit as I’m hosting a Christmas Party December 2018. When the 12th week approached I sent an email to the Nathasa ( the lady who was incharge of my order) enquiring on the progress of my order , she responded by saying that my order will the completed by the 12 or 14th of December. On the 17th in the morning I got a call from the store manager Sonia from Menlyn where I purchased the TV unit letting me know that Nathasa is on leave and according to the factory schedule my order will be ready by February. I told her that it cannot be true because I have been in contact with Nathasa and she informed me that my order will be completed by December the 14th. Her response was she will call me on the 18th because the factory is closed as it was a holiday on Monday the 17th. On the 18th in the morning I took the initiative to call the factory to enquire about my order. I spoke to the lady called Candy or Condice on the call she said to me that she is going to check with the factory and will call me back in 10 minutes of which she did not . After hours of waiting for her call which never came through I decided to go the the store in Menlyn to go speak to Sonia. Sonia contacted Candice and asked her to check if my order is ready or not. The response was my order that I’ve been waiting for more than 12 weeks is not ready it will only be ready in February ( which is 20 weeks later after the date of purchase) . I was offered a loan TV unit which doesn’t match with my interior because the company failed to deliver on time and they were dishonest to me . Now I’m going to have a black Christmas Party. Thank you for poor service. Never again will I purchase anything from this furniture store
0 replies
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