AT
Alan T
Active since Jul 2011
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Inept mechanics, lack of accountability, lack of concern.
My Mitsubishi journey with Kelston has been characterized by technical ineptitude (twice returned after servicing and then a seized engine), but worse than that, the customer service has been appaling and the lack of concern from Kelston astonishing. If you buy a Mitsubishi from Kelston and something goes wrong, you are on your own! Worse than that, don't bank on Mitsubishi SA - they have absolutely no interest.
0 replies
7 months ago
It was extremely stressful trying to manage a catastrophic engine failure in a rural Eastern Cape Town
It was extremely stressful trying to manage a catastrophic engine failure in a rural Eastern Cape Town. The roadside asssit team were efficient, empathetic, and deeply reassuring - keeping in contact until I was safely home (some hours later).
53 replies
39 months ago
MTN and MWEB - Terrible service
I have been a happy customer of Mweb for over 20 years. I have always felt confident about their background and service. Recently I signed up for an MWEB LTE service (through MTN). The service was terrible. I was delivered two routers and, when I phoned to query, was told “we can’t see it on our system, just keep it”. The technical support was impossible. It is impossible to speak to a human and, when I finally negotiated the maze of options on the automated system, I was often cut off or transferred to the beginning again by an uncaring and unhelpful operator (“not my job” mentality). When I finally got the router up and running I find the MTN service very unreliable - even when there is no loadshedding I can have full signal but no service). I have tried repeatedly to log my fault on the Mweb app but it always gives an error signal when I try to submit. It is impossible to make human contact with these two companies, they should be avoided at all cost.
0 replies
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5 Star
1 (33.333333333333336%)
4 Star
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1 Star
2 (66.66666666666667%)