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Heloise P
Active since Mar 2009
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2 reviews46 months ago
Paratus SA - Slow internet
Please don't waste your time and money on this internet provider. Initially everything worked very well, but for the last couple of months it seems as if there is a huge bandwidth problem. I signed up for the 30Mbps/5Mbps option. Speedtest.net will indicate a download speed of +-27Mbps when I run the test, but in reality you will battle to stream a 480P video without continuous buffering. Also won't elaborate on the hugely negative impact this has when trying to work remotely and when attempting to stay connected to MS Teams meetings. As far as the backup support service goes.. Not sure how many times I have to tell them that the problem is not related to multiple devices streaming in my household. Maybe now is a good time for them come clean about the lack of bandwidth they have available for sharing between all of their users. They've oversold and now they cannot deliver. (tends to happen when money is more important than clients.) As a side note: I live in a small remote village and ALL of the users (more than x20 households if I recall correctly) are all complaining about the same thing, so it's not just me.. Even the person that sold us this package has moved on to another service provider, says it all I think. R1649 a month wasted. Might be a good time to get a petition going.
0 replies
58 months ago
Rhenus Logisitcs / WorldNet - Use at your own peril
Absolutely disgusted with the non-existent service received from this company. Goods were collected from supplier on the 2nd of July. Quote was for 3 to 5 days for delivery in the Northern Cape. I called on the 8th of July and Spoke to Sylvia who promised to call me back re. my delivery date, she never called me back. I then called again on the 9th and Sylvia (who offered no apology for not returning my call) confirmed that I would receive my delivery on Monday the 12th of July, or even Sunday the 11th of July if all goes well. Needles to say, no delivery and no attempt from the company's side to inform the client,. I called again on Monday the 12th to confirm delivery , this time I spoke to Andre & Charmaine to ask when we can now expect the delivery.. And this time be were promised Wednesday the 14th is our definite delivery day as the parcel was still in JHB. And here we are today, the 14th of July, I called again to confirm delivery only to be told that the item is still in JHB and that we'll now definitely receive it this afternoon (no chance considering the distance that needs to be traveled) or tomorrow.. (yeah right) Called the COO Rob Stead and left a message asking him to return my call, so that he can resolve this matter for me.. Patiently waiting for him to return my call. (sincerely hoping that management team at least has some decent core values and that they value customer service) - Will update my comment with further info if anything changes. In my opinion I would rather trust a local taxi service to transport items before I ask Rhenus Logistics, you might get your parcel way earlier, and if you don't get it, then you could at least argue that it was to be expected.
53 replies
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