BN
Babalwa N
Active since Dec 2018
2
Reviews
0
Industries
Reviews
2 reviews4 months ago
Pathetic service from Store manager- Markham Tablebay mall
On 28 November 2025, I visited the store to make an installment payment on my lay-by of R1,700, which I opened a month prior. During this visit, I requested a size exchange on one of the items. At no point did the manager assisting me inform me that a cancellation fee would apply for this exchange. I only discovered this after noticing that my balance was higher than expected. When I queried this, the manager casually stated, “We deduct a cancellation fee for exchanges.” I was shocked by this lack of transparency. It is standard practice to inform customers of any additional charges before proceeding with changes. When I expressed my dissatisfaction, the manager responded with an unprofessional attitude, which I found highly disrespectful. The situation worsened on 20 December 2025, when I returned to pay for the final installment and collect my lay-by. After handing my receipt to a consultant, I waited 15 minutes before asking another staff member to check on the delay. The manager then told me that “looking for a lay-by takes a while” and asked for five more minutes. This explanation was unacceptable, as I have previously collected lay-bys from TFG stores without such delays. Shortly afterward, I noticed staff collecting items from the shop floor that matched my order, which clearly indicated that my lay-by was not prepared. Despite paying monthly installments for three months, my order was not ready, and the manager refused to take accountability or provide a clear explanation. I ended up waiting nearly 30 minutes, left the store frustrated and anxious, and had to drive to another mall to find the same items, even though I did not get everything there. I returned to Markham Table Bay Mall to cancel the entire lay-by. Summary: it’s either they lost my laybuy or they never secured stock for me from word go.
0 replies
89 months ago
Rude Esther OK West Beach
I stay in the neighbourhood; just 2minutes away from OK and I am a regular shopper there. This morning experience was so hectic. A cashier by the name Esther Mbombo looked hung over and was extremely rude, her colleague had to come and serve. Come on OK I'm sure you can employ much friendier and professional cashiers. Esther don't deserve a front store position. She is rude, and
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)