LM
Lifa M
Active since Jan 2019
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
The human service I ...
The human service I received was very good and helpful but the AI needs to be removed
56 replies
6 months ago
Poor service
I am very disappointed with the service I am receiving from ECSA, I have now sent more than ten emails requesting an invoice but I still nothing. I just don't understand why receiving an invoice can take so long.
0 replies
8 months ago
It was good overall ...
It was good overall but the initial stages were very difficult and slow especially the negotiations with the companies I owed
53 replies
20 months ago
Debtbusters is not protecting its customers
I am truly disappointed with the service I am receiving from Debtbusters. I have not been receiving any updates regarding my case and I am also being constantly harassed by the companies that I owe. Yet I am making monthly payments that debtbusters are supposed to be paying these companies. Right now two of these companies say they will take me to court and get me blacklisted. I have been calling debtbusters regarding this issue, they always promise to address it and give me feedback but to date I haven't received any feedback. I am now frustrated because I thought debtbusters is there to assist us with such issues yet I feel like I am back where I started. I really need help regarding this matter.
53 replies
21 months ago
Happy with the service I received from Patrick
I am very happy and I appreciate the great service I received from Patrick at Debtbusters, he took time to listen and really understand my situation so the matter could be resolved. Thank you again Patrick.
56 replies
22 months ago
Exceptional Service
I have to appreciate the beautiful service that I received from Nola (not sure if I am allowed to mention her full name but contact me I will endorse her), Outsurance you have the best and well trained consultants that go above and beyond their duties. Thank you for your assistance
53 replies
88 months ago
Unfair Penalties Levied on My Bill
Goodday this my case, I received my statement for the december billing and I was shocked to see that telkom had charged me an extra R 202.70. When I checked further I saw a note saying "Payment Rejected - Debit contravene payer authorisation". I then called the billing department to query on this charge and they said it was due to the reversal of the debit order, I then explained siting the reason was because I had already made a manual payment on the 27th of November 2018 which was before the debit order date the 5th of December 2018. The response I got was that if I make a manual payment I need to do so 10 days before the debit order date, of which I was never informed. I then informed the consultant that on the previous months I had made manual payments on the 26th of October 2018 and 26th of September 2018 and they were able to pickup the payments before they debited my account. The consultant didn't even want to entertain this fact. I then lodged a dispute against this charge on my statement because to me it didn't make sense that I was being penalised for a bill that was settled. I would understand this rejection fee if the account had not been settled but in my case I was debited for a bill I had already paid. They could have just as easily removed this fee because clearly if I had known that this was the case I would never have made these manual payments. It's just more convenient for me to pay my bills as soon as I receive my salary. After lodging dispute, I then received 2 SMS's one stating that my case had been resolved and I was liable to pay that amount and another informing me that if I make a manual payment it has to be 15 days before debit order date. Wow so now it's 15 days, imagine that? Sure enough I called the billing department again and this time I was basically shut down and was told there's nothing I can do but pay that amount. Thanks for taking your time to read, hope you can sympathise with me.
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)