BW
Bernadette W
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews4 months ago
Best service received in a VERY LONG TIME!!
I would like to thank Status panel beaters for their serve. They did a fantasic job and updates they send while it is being done is awesome!! Thank you for your upstanding service!!
0 replies
13 months ago
Dishonest staff, adjusting policies to meet his target! My premium up 25%?? I gave NO permission for any adjustments.
I received a call to give me a quote for my car with the building insurance I have. After the quotation I persisted to say NO, I am not interested. My premium for building insurance was R598.55 and this month it went up 25% to R747.21. I do not know what he did to get "HIS TARGET" but I DID NOT give permission to adjust anything on the policy!! I have been trying to call all morning and waited for over 30mins a few times. I requested a call back but still no answer. I would like an answer to what happened here and want to know if there is going to be any accountability.
53 replies
20 months ago
Standard bank ***** division not crediting my account after I immediately cancelled cards when suspicious transactions were going off my account.
On the 22 June I noticed sms's coming through of 2 debits for Uber eats. I immediately phoned and cancelled all my cards to avoid further debits and have Standard bank reverse the money. I am still waiting for my account to be credited with those 2 amounts. I only get an email where they say they acknowledge receipt of my email and if I require assistance to respond to email which I do just to get another email a few days later saying the same thing. All I want is my money back in my account.
106 replies
24 months ago
DSTV decoder never delivered, after 2 months their error and now say I cannot get same contract as agreed on 27 Feb.
On the 27 Feb DSTV called me to offer me the ultra Explora decoder for R999 a month to which I agreed. I phoned almost weekly to find out why my decoder has not been delivered. A few excuses were"they will escalate it." The last 2 weeks were promised they would phone me back. Today, I called again only to eventually hear the capturer typed my cell number incorrectly, now they can't give it to me for R999 anymore and is now R1099. This is a breach of contract, as error was on their side. No attempts to try get hold of me via email, nothing. This is terrible service. Almost 2 months now they expect me to pay the penalties. I know they can give me the same deal as promised.
53 replies
31 months ago
dstv to switch decoder from holiday to home extra view
I have been sitting with them on the phone since them this afternoon to swap decoders from my holiday home to my home decoder extra view. I took my old home decoder to my holiday home and ask to just put the holiday decoder in my home. Been holding again more than an hour... with my airtime to watch Dstv at home and still waiting!!! No come back to say sorry for holding on... nothing! I am still on the line.... thank goodness I have many minutes..... I will stay on line till is fixed.
262 replies
43 months ago
Vodacom does not cancel contracts as requesting resulting in paying more for a service that was supposed to be cancelled. They also do not credit their error.
On the 7 April I emailed to cancel my contract that was expiring end April and was sent 4 times from 15.08 to 15.52. On the 13 April 09.24 Zanele Cele sent me an email to sign a letter and send back which I did. On the 7 May I sent the letter again at 11.45 and asked for a response as I received no confirmation yet. I contacted them again 18 May and resent email again for a response at 12.28. The 31 May I phoned again, 29 June I phoned again, Then again 3 July and again 28 July where I spoke to Chris with a ref 3319649. My contract was for 5gig and was R150. With contract expiring it went up to R355.35 per month. I phoned again on the 16 Sept 16.30 and spoke to Malabongwa to find out where is my credit for all the months they did not cancel my contract. Today I saw my statement again is still not credited and I don't feel a call is going to help again as I have been phoning month after month after month. I have been with Vodacom with the same contract basically since cellphones came out with those bricks as phones and this is the service I get today. I am deeply dissapointed with Vodacom and once all my contracts end I will move over to a more reliable company unless something is done here. I am so tired of fighting every month for my dues as staff are incompetent to cancel a contract resulting in me paying more for a service I requested to cancel. I pray this review will eventually result in this matter to be settled.
266 replies
49 months ago
Absa never took NO for an answer now we must pay for the fees incurred
A few months ago we requested that the credit card be cancelled. They told us they will give us 6 month fee free if we change our mind and want to use it. We never used it. Someone phoned us somewhere in January or February and asked if we want the credit to which we said NO. They never cancelled the card as per our instruction. Now there is a fee of R274.90 outstanding which they want us to pay to cancel the card. WE NEVER WANTED IT AND TOLD THEM NO THANK YOU! Now they refuse to write off the outstanding amount. Why must we pay for something we said NO to in the first place. I want them to write it off and STOP HARASSING US PLEASE!!!
53 replies
55 months ago
Error on covid test resulted in overseas flight missed and extra expenses for new tickets, covid test, etc
My son was booked on a flight to Nice, France on the 1st September 2021. We had a test done by the Shelly beach Lab 30 August 2021 that was necessary to board the flight to show he was negative. He could not board his flight as the lab spelt his name incorrectly and it has to be the same as on his passport. When the test result came back we only looked at the "'negative" status and did not think to double check their work as they are suppose to be a reputable company. The manager and marketing director Brenton Sassman assured me I would be fully refunded for all other expenses incurred. New ticket, new covid test, etc. A month later they say they will only pay back the test we done with them. This is unacceptable. I sent all the invoices necessary to confirm the unnecessary expenses incurred, I demand to be fully refunded for all the expenses incurred because my son could not board the flight. Enough emotional trauma was experienced on your error. The least you can do is to reimburse the extra expenses incurred.
0 replies
60 months ago
Charged the whole month for just 2 days activation
In January, I called DSTV to rectify my account as I was charged for the whole of December subscription, but only had it activated 2 days via the Whatsup self service. I phoned a few times since then and the "manager's "was going to phone me. Till today no one has phoned me and my account is still not rectified. I cannot be charged if DSTV's self service did not deactivate the account. I want my reimbur*****t please.
106 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)