KD
kobus D
Active since Jan 2019
3
Reviews
0
Industries
Reviews
3 reviews67 months ago
Appalling service and even worse management
This is the biggest mistake i have made in my life to by turbo's from this company, Turbo Direct. After purchasing two Turbo's for my BMW the one proved to be faulty. as per their invoice i returned the turbo in its original packaging within two days to get a new one as the one they gave me was leaking oil. There excuse was that they do not have another turbo to give me and it would take 3 weeks to get a replacement from their supplier. After explaining to them i cant sit without my vehicle for 3 weeks they must refund me to purchase another turbo they said they cant refund me as they have to do a warranty claim. After leaving SEVERAL messages for the Managing Director ,Chris to call me back no response. So i decided to visit them to speak to Chris, but to no avail even after telling them i will wait he was just never available. Needless to say they never even attempted to test the Turbo to give me feedback. i ended up taking them to court to get my money back and they are contesting it. So heads up anybody wanting to use Turbo Direct, I suggest you spend your money where company's actually care for there customers and not rip them off. Absolutely, poor service and appalling management from an MD who runs away from problems instead of looking after his customers.
0 replies
88 months ago
Bad assessing and claims experience
I just want to say as good as Outsurance was in recovering my access, they were absolutely bad when it came to my claims experience. I was involved in a rear end accident where a ford bakkie rear ended my vehicle over a speed hump. The assessors report regarding the damages was absolutely appalling disregarding my detailing of what was the actual damages to my vehicle. To top this of i had written a letter to them and still today have not received any answers or written correspondence from them regarding my bad experience. I will definitely not recommend anyone to them.
105 replies
88 months ago
Access recovery
Just want to thank Lindie Barkhuisen for her swift action in the recovery of my access to an accident claim that was not my fault. Well done and thank you for the swift reply.
105 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)