PK
Pieter K
Active since Jan 2019
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Do not trust Yuppiechef’s post sale “promises”
I was a happy and long-standing Yuppiechef customer, having bought dozens and dozens of items from them over the many years. However, most recently I bought a cordless Bosch vacuum cleaner from them with a claimed runtime of 40 minutes per the Yuppiechef website. After opening the box I fully charged the vacuum cleaner, but it only ran for 10 minutes. I tested it again, and it again ran only 10 minutes on a full charge. I then immediately returned the product to Yuppiechef. After a delay of a couple of weeks they who told me the supplier tested it and it is working perfectly. They now are refusing to repair, replace or refund the item, effectively calling me a **** and not complying with the CPA or their own returns policies. Cameron Jeftha is the agent I have been dealing with. Over the years the in-store Yuppiechef staff has always been helpful, but Cameron is unhelpful, unreasonable and dismissive. So in short, rather buy from places like Tafelberg Furniture where they actually honour their post sale commitments to customers!
114 replies
88 months ago
Terrible service and refusal to honour warranty.
I bought a brand new pair of Saucony Peregrine 8 trail running shoes from Sportsmans Warehouse. Within the first 20 kilometers the sole tore when I went through a rocky section on my regular trail run in Jonkershoek. This is unacceptable for a shoe costing more than ZAR2000 (USD140). Saucony and Sportsmans Warehouse then refused to repair/replace the shoe despite it still being under warranty. I have been a Saucony customer for years, and loved my Peregrine 5s, 6s and 7s, but this is not good enough. Avoid this brand at all costs, rather buy a Salomon.
0 replies
88 months ago
Poor quality, terrible service and warranty means nothing
I bought a brand new pair of Saucony Peregrine 8 trail running shoes. Within the first 20 kilometers the sole tore when I went through a rocky section on my regular trail run in Jonkershoek. This is unacceptable for a shoe costing more than ZAR2000 (USD140). Saucony then absolutely refused to repair/replace the shoe despite it still being under warranty. I have been a Saucony customer for years, and loved my Peregrine 5s, 6s and 7s, but this is not good enough. Avoid this brand at all costs.
0 replies
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