CN
Cole N
Active since Jan 2019
2
Reviews
0
Industries
Reviews
2 reviews38 months ago
Excellent service from Celeste Ndlovu.
I had excellent, efficient from Celeste Ndlovu. My wife's laptop was stolen last week and Discovery was efficient in processing the claim. Painless. Thank you!
53 replies
88 months ago
Unethical and dubious service
I took my car in for a strip and quote as my engine was making hideous noises. Car Service City Parkmore quoted me R1500 for a strip and quote. Fast forward a few days and they've stripped my car and quoted me R47k to get it fixed. This happens to be about the value of the car itself. So, I declined the quotation and said I that I would come and pay the (agreed) R1500 strip and quote fee. At this point the guy working there says, "No wait a minute, we put a lot of time into it. It cost us R5 000 to do" (to paraphrase). After much disagreement, we managed to tow my car out of there for the originally quoted price. At this point I'm sitting with a car with the engine (in pieces). Do I s**** it or do I get a new engine or do I try and get the old one fixed somewhere at another workshop? I decided to purchase an Engine from (Engines and More in Pretoria -these guys are legit) and get the engine delivered to another workshop. The other workshop (one of the workshops with the highest google rating in Johannesburg) put the new Engine in but noticed something funny with my old engine: The crank shaft Car Service City had given back to me did not fit my block (it was too small). Also, the crank shaft they had given me indicated that the engine had seized, but my engine had not seized (I drove it into the workshop). Furthermore, the other parts of the engine that would be damaged if the engine had seized, were fine... In other words, it appears as though Car Service City had fabricated the whole story. The car may not have had any severe issue after all (well, perhaps not severe enough to replace an entire engine). In total, the entire car repair endeavour cost about R34 000. As an added bonus, they had also neglected to give me back the piston for my clutch pump and so I had to buy a new clutch pump (about R 1500). Also, when I removed my car from Car Service City I noticed that my car’s Bluetooth receiver and cellphone holder were missing from my car (because it's obviously necessary to remove these accessories when you are dismantling an engine). I approached them about these accessories, and they 'found' them in the back. So to summarise: Do not use car Service City Parkmore/Sandton (I can’t speak for other branches). First, confirm the reputability of a dealer. These days, Google Reviews and HelloPeter at least give you a decent indication of how trustworthy an establishment is.
0 replies
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1 Star
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