Active since Jan 2019
After being involved in a motorbike accident on the highway and miraculously being able to walk away from it I went to HH for a checkup to ensure there are no internal damages. After waiting for over 5 hours I was assisted by Dr Pierre De Waal to whom I've explained I have pain over the entire right side of my body. He then mentioned body pain is normal and asked where the pain was focal. I indicated my foot given that my toenail got lifted, bled and was swollen. Without numbing he bent the nail back and clipped a part and made me walk for X-Rays. There was no other investigation nor was I checked for internal bleeding which might result in death. It has been a few weeks now and pain in my hand arose and escalated which went through a bumper on a bakkie. Due to the doctor not caring about his profession and merely wanted me out of the place, I now sit with a hand I cannot use and do not want to go sit another 5 hours to be discarded. How do you justify a red case sitting for 5 hours in a waiting room after writing off a motorcycle on a highway? This sort of inclination will result in returning patients(if not death) due to nonchalant doctors merely being there to do their hours.
Ref: PBSCAS940220-C1C9B8 Thabiso and others. LTE/4G Had a connection issue and reached out for assistance, gave all the required information as well as possible troubleshooting guides. Was on hold for more than 2 hours with no progression. Reached out again after 4 hours and had to provide the exact same information and yet no connection, also had to repeat identical procedures multiple times. Did not mention any area outages and the engineer/technician does not seem to be competent to find a solution. Friendly service, however we are paying for internet that isn't working.
Dealing with them B2B has been a pleasant experience overall i.t.o. correspondence and promptness. There are delays here and there sometimes, but with the prompt correspondence this always gets sorted out. The drivers which assisted us successfully from the beginning in Technopark 2, Stellenbosch was Damian, Monre, Kelvin and Edgar. They have always been friendly and willing to help even if we end up delaying.
Pick n Pay Stellenbosch Square at Jamestown has a highly frustrating queue system that no customer possibly can enjoy. I have not yet had an experience where people actually knew where to queue without pushing ahead in line. One day they expect you to queue next to the dog food isle, the next day they put the social distance line-up stickers at each till and tell people to queue there. A week later it is back to the old system with customers still not knowing what's going on. I have complained twice in-store about this and am sure I am not the only one. Yet no initiative is taken to fix it and improve the customer experience. I'd rather spend more money at a place that I do not walk out highly frustrated every time.
Technician came the day after application to assess installation and would have installed the same week. Had to cancel due to unrelated reasons, but the short experience was pleasant and prompt. I was kept informed via email and telephone from Sonja.
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