TL
Tarrin L
Active since Jan 2019
2
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2 reviews4 months ago
Disgusted
It seems like a trend with Zuluzenith - STAY AWAY! After reading this gentleman's post below and having the exact same thing happen to me, I am disgusted. I received the parcel tried it on, it fit terribly, I put it back into the original packaging zipped the bag up and logged a return and went to drop it off into the courier locker the same day and now they send me some image of the bra having a white mark on, there were NO marks on it when I tried it on and now they refusing a refund and to top it off I must pay for collection of the bra they won't refund just after I paid to return it, its actually quite laughable...I read the guys message below and it's the exact same story, I have so many of their other sets but I will NEVER buy from Zuluzenith again, they are ripping people off. They dont ask for piftures of the item when you request the refund so you have zero proof that the items you sent back were not marked. The mark was also on the outside like the man explains below - FISHY if you ask me.... "My wife bought a set of a training bra with a matching short/tight. The delivery took place in the afternoon just before 17h00. She fits the stuff, the bra is the wrong fit and she proceeds to send them a mail the following day at 7am asking for an exchange, this is to get a size up. Not a refund. The brand replies that the bra does not meet their return standards and they send a picture with what they say is a mark on the item, mind you, this is on the outside of the bra, not the body facing side given that she fitted it. The bra also still has the price tag on it. Take into account that this is a matching set of which she kept the tight back because she was expecting to receive the right size bra back. Like when would she have used the bra in a space of 13 hours when you consider the delivery time and the mail she sent the following morning asking for an exchange? With the price tag intact? Why keep the tight? I have worked for SAs biggest fashion online retailer and for some big retailers and this sort of customer experience is unwarranted. Merchandise can easily get marks in any other manner, even from the factory itself during production, to the handling in the DC. Horrible customer experience for a business that sells online, STAY AWAY!"
0 replies
88 months ago
Disgusted in the service and the lack of transparency from Vox AM
I wish to express my EXTREME dissatisfaction with Shiloh Henderson the Vox AM and the lack of service he provides his clients. As the client we constantly had to follow up with him when we wanted information. When he supplied information he wasn't forthcoming and was dishonest! We were NOT once informed by Shiloh of the fact that we would need to pay the 2 free months if we cancel within 6 months, we were told that if we cancelled within 12 months we would be liable to pay R1750 which was understood. We were also told by Shiloh that the contract was transferable - which was a lie, he told the half truth here to score himself a sale. We would NEVER have taken the contract with him had we known we would not be able to transfer the contract to the new premises we would be moving to because we knew we would be moving hence the reason we asked him those questions! It is sad that due to this dealing with such an incompetent AM at Vox, I will cancelling the contract and rather be taking my business elsewhere and away from VOX. I also feel, Marco Hamilton as Sales Manager, didn't do much to resolve this issue himself, simply passed the buck back to Shiloh after I specifically stated I no longer wanted to deal with him! Extremely disgusted in the service of the employees at Vox and the incompetence, Shiloh constantly had to, when asked a question, get back to us(which took forever or for us to call him back) because he wasn't ever able to answer them, which to me shows he has zero product knowledge of the product he is selling. Disgusted! Tarrin Loxton
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