BM
BONOLO M
Active since Feb 2019
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Auto and general claims
I’m writing this with a heavy heart and disappointment from the service I experienced from auto and general. And their claims department regarding the service plan I have with them. The level of service is poor, when I took out the service plan I was assured that all the claims will be handled prior to the service being done, when booking for a service. The arrangement is that before booking a service for a vehicle one must first put in a claim with auto and general of which I did on Monday the 24th of November 2025. I was given a claim number as reference to booking a service. I then proceeded to making a booking at the vw service centre in Mahikeng. At that time I am had to travel from the Northern Cape, Kathu to the North West, Mahikeng (Having requested leave from work). The booking was for today 26th of November. I was told that an assessor with be in contact with me to finalise the claim. Yesterday I received a call from the assessor by the name (Sne Nyembe) informing me that the claim has been approved of an amount of R6489.57 and that only R4640.36 has been authorised and that there is a shortfall of R1849.21 meaning I will be reliable for. Everything was sent to my email as the claim has been submitted I then asked the lady if everything will be pained to the service provider (Vw) and that I only needed to pay the shortfall. She said yes, and they do not pay into my account which is fine with me because that’s the reason I took out this plan in the first place and I don’t have to worry about anything. To my surprise the shortfall that they referring to is actually the labour amount. Like how? Anyway I made payment and send the pop to the service centre (Vw) as I was informed that the car will be serviced however it will not be released until for payment has been received by the service centres (Which is correct it’s their policy and I respect that). At 11:34 I received an sms from auto and general stating that they can’t reach me to discuss service plan claim and to contact them. I immediately contacted auto and general. At the same time I received a call from the service centre saying they haven’t received any payment and that they need the payment to me made immediate or be provided with pop from auto and general. I spoke to only of the claims administrator whom informed me that they would resolve the issue and that the best option is to transfer the money to my account so that I can make payment (Something I never wanted in the first place and the time was 2:34pm). And at the same time the vehicle was ready for collection. Unfortunately I didn’t get the name of the claims administrator. Meanwhile she informed me that the money will reflect within an hour. Three hours later I didn’t receive any money and I called time 15:46pm, that’s when I got hold of Sne Nyembe. She then claims that yesterday she spoke with me and she spoke about the claim. And that this morning when she spoke with the service provider she was told that the payment must be stopped and not be sent to my account directly (Lies) the service provider never said that as I was at the service centre myself (Remember I never wanted the money to be transferred to my account never). She tells the person I spoke with earlier didn’t make ANY NOTES. She promised me that she would call the centre and clear the issue. Meanwhile her manager has requested the money to paid. Nothing made sense and I could tell that she was lying about this whole thing. As I am writing this I am on my way back to the Northern Cape, without my vehicle and I was not going to risk not going back to work. It is 6:22 and no payment has been made. My vehicle has not been released and I am stranded.
53 replies
25 months ago
POOR CUSTOMER SERVICE BY LINDSAY SAKER VW WELKOM
POOR SERVICE I am writing this with dissatisfaction and a heavy heart with the poor service I have received from this dealer ship Lindsay vw Welkom. I don’t know where to start, but 2020 when I moved to Welkom I was happy that I will be able to service my car nearby. To my surprise the service was poor and I experienced to worst. I don’t know if that how you treat black customers or its how you do things. The first incident when I booked for service I informed the service agent that I have covers for the car which by than was administrated by innovation. I placed the papers on the seat with everything like policy numbers and for the agent to know what is covered. I than received a call that I am only covered for a booster plan. That day I had to run to the dealer ship 3 times to clarify it was just crazy. Second time it was the boot that had a problem I reported it and I can promise you, your agent will never ask if your car has any plan that covers any. It is always “are you paying cash” every time I say no it under this cover the always come up with a reason to discourage. Well eventually the boot lock was replaced and fixed but still didn’t open I than returned it because it was loose and that was my fault as I tried to open manually. Charl Seider has been the center of all this as mostly I dealt with him and to my surprise he even knows me by SURNAME ‘Mr Bonnetswe’ and honestly I thought we getting somewhere. I have never been this disappointed in my life, when I booked my service for the year 2022 with the same boot problem, it was just before December I booked and guess what my car was not serviced that day and only the boot problem was checked. I was so disappointed that I lost words I was tired just like today. I ended up serving my car in Pretoria that year. Charl told me no the problem is not the lock but it’s the boot lock switch. Huh,? Yes that was the problem and it was not covered by may maintenance plan. I verified with innovation and it was true. I went back to see Charl and I asked what can I do. Charl told me they can order the part with I R900 and some cents and with labour it is going to be R700 and some cents I remember very well as I still have the paper where he wrote for me. Now before I left Welkom relocate to the Northern Cape I went to ask for the quotation for the boot switch and because I knew I will booked for service soon. I got the quotation on this date (01/02/2024) of R981 and the labour was about R 700 and some cents. Furthermore, I booked for service on the (15/03/2024) at about 2:pm45 I called to book for the 20th of March as I knew I would be off and drive down to Welkom and there is another thing the first thing she asked is if I will be paying cash? She never asked if I have a service plan, I said cash on purpose. I specifically asked the lady I don’t know her name. Can I speak with Charl, she told me Charl is on a call and she would ask him to call me back. I gave her my number, until this day or before the service I never received that call. All I wanted was to tell him, I am going to buy the mirco switch for the boot, please make sure that during the service the boot is fixed I can tell you Charl knows the boot problem very well. I knew very well that the boot switch is not covered by the maintenance plan and that I will be the one that pays for it or the labour. I than called the parts department to order the boot switch and by the way great service by the parts department. I asked them to ensure that the part in available on the 20th of March because the car will be coming for service. On the day of the service 20 March, 07:00 am I was there and the first person I met was Charl with his “Good morning Mr Bonnetswe” nonsense. I told him before anything else that I don’t live in Welkom anymore therefore I need my car to be serviced because there is no VW at Posman, I reminded him of the time they didn’t service my car telling me it has not reached the KMs, and instead they replaced the boot lock, that was in 2022 on this date to be exact 03/09/2022 I still have the invoice all this done by the fat guy that works with Charl. I left that place very unhappy. The boot never worked and i never used it or open it life continued. Charl asked if I will be paying cash for service I said no, I have a service plan with MVIA. AND I will be honest thins changed when he heard I have a service plan. I can tell you even though I don’t have proof this guy manipulate prices when customers pay cash. I don’t know if its done to black customers only or what. When I told him about the boot problem and said I have a maintenance plan he asked with whom I said Dial direct, he rep**** with that they don’t work with dial direct. He asked me to give him their number and my policy number he gave me his direct line to call him. I mentioned to him that I have ordered the micro boot switch with the parts department. And I told him that I know is my responsibility and I will be the one paying for it. During the day around 12pm I was around the area I decided to check progress, I met Charl and asked him if he is winning with dial direct? At that time he hasn’t even called them yet. He told me they waiting to order the parts new lock and the micro boot switch that I have already bought they waiting I left as I knew he was lying to me. The whole purpose was to get the boot working and there was no need for a new boot lock. Charl know this very well that that lock is new. When my car was done with service I went in, I started by the parts department and I collected the mirco boot switch. The first thing asked charl was about the boot? He said his still needs authorization, telling me how they need to send picture and video; he showed me nonsense and unnecessary bull. I told him that there was no need for this entire all is needed was to change the micro switch which I took out. We had a back and forth he stared again talking about labour that who is going to pay? I told him I have always known that I am the one paying for the switch to be changed and I reminded that he was the one that wrote down on a paper the price on the switch (R914,25 invl) and labour (R702.00 incl vat) total R1616.25 I still have that paper where Charl wrote. He was just arguing because he knows that he is lying. And that the prices have gone up, I told him this is not about money but the service I asked. He then asked one of the mechanics if he will be able to change the boot switch on my car, Charl wanted to change the switch and charge me R700 I refused. I was told that the lock is the problem and the boot does not open that was Charl saying that, hence he made a video and requested authorization from dial direct with the reference #116453733. I refused and said I will come back. In the meantime someone advised me to seek help by COMPLETE AUTO REPAIRS, I went there when I walked in the lady could even see how frustrated and stressed I was, she quickly offered to help. She asked one of the guys to help. As I am writing this my boot is working, the lock was perfect and all was needed was to change the micro switch, and Charl knows this he is the one that has been dealing with me most. I am not writing this for fun but as a disappointed customer, and this has been ongoing I am tired. Lindsay VW WELKOM does not have customer service at all. And I would if other BLACK customers have had the same treatment but I won’t be surprised. POOR SERVICE from the lady that takes booking and including CHARL SEIDER. I have serviced my car there probably for times and guest want my car service book doesn’t have and stamp or shows that it was filled out, is that home they do things? Who knows? And this has never been about MONEY or affordability but rather disrespect by Charl Seider, or maybe he thinks I am stupid. HERE IS ANOTHER THING WHY DO THEY ALWAYS ASK IF WE PAYING CASH? THEY HAVE NEVER ASKED IF ONE HAS ANY PLANS ON THE CAR?
0 replies
25 months ago
Vodacom Vryburg Incompetence
Well my phone 📱 is back and still has not been fixed. After I was informed that I still have a warranty. With that being said I asked them [Vodacom Vryburg] to fix my phone speaker 🔈 as I had told them my speaker is not working. And before that the first thing I asked was is the phone still under warranty and they confirmed. Two people confirmed. To my surprise the phone is not. There was a lady that called from head office and I have no idea 🤷♂️ why she even bothered 😕 to call because nothing had been done. Thanks to my gut feeling otherwise I would have been in another scandal with Vodacom as the quote was R6000. Nevertheless I am done with Vodacom. I have been with this network from 2012 my first contract phone was the blackberry 9300 which I still have by the way. No 👎 more Vodacom, my journey with them ends at the end of this current contract. I have heard stories that they give problems when cancelling the contract one user once wrote on X twitter. Well March 2025 I don’t want anything to do with Vodacom. And please 🙏 when they sell iPhones 📱 may they let customers know that their phones 📱 are second hand 🤚 phones 📱 before and not after delivery 🚚
58 replies
26 months ago
Bad service and lies by Vodacom Vryburg
I am very disappointed in Vodacom Vryburg for the service provided and misinformation I received regarding my phone. On Friday the 8th of March I went to Vodacom and first thing I asked was for them to check if my phone is still under warranty as I would like to report my phone speaker that is not working. I was informed that I still have warranty on the phone and with that being said I can leave my phone and will be booked for repair. I left happy that my phone will be fixed and I should brace myself as the phone will take 4 to 6 weeks. Today Monday 11th of March I received messages and the last one was should I wish to accept or decline the quotation I should call this number ####### within 10 days. I called to my surprise the quotation is R6000 and my phone doesn't have warranty. How? I return to Vodacom Vryburg and they tell me that the repair center uses a different system. How is that my problem? Vodacom has disappointed me and I don't think I will ever purchase anything from them. I am writing all this because it's a contract phone. IPhone 8s of which they sell them as a second phones. I only learned that when I received the phone but that's a story for another day. Sies Vodacom.
112 replies
30 months ago
Tyre 🛞 damaged
I bought two tyres 🛞 from Hi-Q Welkom on the 4th of October 2023. With an intention to buy two more for the back. To my surprise I haven’t even driven with the tyre 🛞 for a month. The tyre 🛞 has a damage on the side of which while I was driving I noticed that I have a flat and I stopped immediately to change it. Today 23 October 2023 I went to the brunch to lodge a complain to the manager because this product is not even a month old and already has a damage. The guy told me there is nothing he can do because I damaged the tyre 🛞 and he wasn’t there with me. His excuses were nonsense. He said it could have been a nail that went in and out. I asked how can a nail damage a tyre 🛞 on the side and not underneath? He tells me to claim from my insurance. My question followed when I buy a product doesn’t it come with a warranty or guarantee for a certain period? He said people abuse that. Kindly assist because I don’t believe that I was responsible. I bought a product and I expect it to replaced. I am not a tyre expert but I can tell this was not a result of a pothole or any object.
0 replies
71 months ago
Bad Customer service by Methews the manager at PicknPay Vryburg
I just experienced by CUSTOMER SERVICE by a rude manager at PicknPay Vryburg with the name Methews. While I was going about my business talking with a security guard who supervisors people coming in to use hand sanitize. I ask about trolley wipes to use for trolley handles. Out of nowhere the rude manager jumps telling to stop asking useless questions and then went on to threat me that he can ban me from the shop. I defended my actions and I respond to the disrespect of the manager. This is the second time I have had a bad experience with the customer service from this PicknPay in Vryburg. In fact I will no longer shop with them.
105 replies
88 months ago
Unfair treatment by Properlet Bloemfontein when I rented on of their flats
I am writing about unfair treatment I received I experience from the property agency for the Flat I was renting Willow Glen 407. This happened after my locks were changed without my concern and a threat to remove my belongings from the flat on January 2nd 2019. I initially sent a notice of non-renewal (22 November 2018) of the existing contract as I was going to move out. The contract that I signed states that two months period notice is required prior to moving of which my notice was going to serve from 1st December 2018 until 31st January 2019 (as per agent response) as I am liable for rental payment until the day I move out and I had no problem paying because that is what I have signed for and I understood the contract signed. I have emails between myself and the property agents. I emailed the agent that I will be moving out on the 22nd of January 2019. Since than the locks of the flat I rented were changed without communication of my whereabouts, I was at work on the day. The other tenants staying opposite my flat were shocked as the guy wanted to remove my belongings and left a note that if I want access to the flat I should call me. Again no one called me at that time, the security guards on duty that day were also shocked as they knew that I was still staying there and I had left for work. When I got back and I called the number that had been left on my door, the guys came and told me that he has been advertising the flat as I am not stay there. I asked how that is possible as I have been paying rent and have never missed any payment and I kept sending my proof of payments. His response was that I am not on their system, he came to change locks as there are new tenants waiting to move in. the next day on the on the 3rd of January the tenant that witnessed everything came to my flat to check if I managed to gain access and told me what had happened and what the guys were about to do which is remove my belongings out of the flat. No one called me from the office to explain their mistake. I went to the office to demand answerers, and the lady at reception told me that I gave notice so she removed me off the system, forgetting that on the email that I received from them (agency) my notice serves for two months and I gave them the date that I will be moving out. I moved out on the 4th of January 2019 under a lot of pressure and stress which resulted in me missing work on the day. My lease was still not terminated, I did not sign anything to proof that I have terminated my lease. This is causing some stress because my privacy was violated as a tenant, there was no communication. Should I have not gone home to collect something that I needed urgently I would have slept outside. After I had moved out or forcefully moved out because according to the agency I gave notice on Tuesday the 8th I was called 3x times by the agency first call I was asked when a I handing in the keys? Now I was not around Bloemfontein at that time and I informed the lady that called. I told her I will bring the key upon my return. Second called I was asked when can the final inspection of the flat me done? Because new tenants have to move in. I responded that Friday the 11th I am available and the time was set for 9:00 am. Third call I received I was informed that the final inspection is canceled and that the agency will do the final inspection without me being present. My question is why should I be liable to pay rent when I did not stay until the 31st of January? The final inspection done without me I have no knowledge of what the agency might say what is damaged in the flat. I know that the only thing damaged when I moved in was the window rail on the one side of the window, I was promised that it will be replaced and it was never replaced. I left the place clean as I hired a cleaner to clean. I would appreciate it if the agency can pay back my deposit of R3000 and not be liable for the January rental payment as I have moved out before time and not as per the contract agreement. For example things that the agency did which is violation: • Have appropriate final inspection carried out with me being present. • Give me a signed document of terminated lease agreement • Abide by my right to privacy by entering my flat without my knowledge.
0 replies
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