KS
Kofi S
Active since Feb 2019
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Really really really bad product and customer service
Dear Netstar Team, I joined Netstar just three months ago, and unfortunately, my experience has been extremely exhausting and labour-intensive. I have already had three callouts and am now going into my fourth. On the 27th of August, one of my bikes was in an accident. There was no impact alert, and by the 29th of August, I noticed that I was not receiving notifications. I logged a call on the app but received no feedback. I had to spend my own airtime and work time to follow up, and only after my call were things updated. This delay resulted in a full week of lost tracking — for a service I am paying extra for, with very limited value returned. In addition, I have another bike that has not been tracked at all. This ongoing pattern is extremely disappointing, time-consuming, and far from the peace of mind I was promised when I entrusted my business to Netstar. Instead of enabling me to manage my operations more effectively, it has created daily frustrations and business losses, while Netstar continues to debit my account.
159 replies
9 months ago
Constant faulty equipment from netstar
I would like to address some concerns regarding the Netstar tracker and its recent effects on my bikes and business. I am contracted to continue this relationship for the next three years. My trackers have been replaced multiple times, yet I continue to encounter issues with their effectiveness. For example, the tracker on one of my bikes has not worked since June 18th, but I am still required to pay the monthly instalment for a service that I cannot use. Cancelling would also have adverse consequences for me.
106 replies
26 months ago
App
The app is not working well and they could not assist. I need to change my account details.
58 replies
39 months ago
The company has stolen my money
A drive stole my food and I've been fighting for 6months to get my money back. They claimed they transferred the money and after fighting for months they admitted they didn't and claimed I did not log a claim in time
0 replies
88 months ago
Bad Estate agent
The worst real estate agents I have dealt with! Took then 6 weeks to fix issues with the house- After following up over 6 times. Gave me 1 remote for a 2-bedroom house. Took them over 6 weeks sort it out. Was told that the kitchen would renovated, after following up over and over again, nothing has happened.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)